topic Re: Generic error when trying to register new account in Get Support

Generic error when trying to register new account

bend2 — Wed, 05 Jan 2022 07:03:12 GMT

Tried twice to "active sim" and get "generic error" when done filling in all the info. Finished all steps all the way to "activate".

Worse, it will not save my login and password and all the info I entered (twice... so annoying).

Not sure what to do now since there is no one to contact.

Re: Generic error when trying to register new account

Dunkman — Fri, 05 Oct 2018 22:37:09 GMT

@bend2

Sorry to hear about your troubles.

The website can be finicky at times. You may need to try another web browser, clearing cache or going in privacy/incognito mode. Might also need to take a break and wait one hour to try again. I know that it is frustrating, but others have experienced the same thing as yourself.

Re: Generic error when trying to register new account

bend2 — Fri, 05 Oct 2018 22:41:24 GMT

What browser works for you? I was using chrome.

Re: Generic error when trying to register new account

Dunkman — Fri, 05 Oct 2018 22:44:22 GMT

I have used Firefox and Safari with some success in past. Or try Chrome in incognito mode (or clearing cache).

Re: Generic error when trying to register new account

bend2 — Fri, 05 Oct 2018 22:50:04 GMT

thanks!

Re: Generic error when trying to register new account

tbark — Fri, 05 Oct 2018 23:03:15 GMT

After you get it activated, check your bank statement to make sure you do not have multiple charges. I had a failed activation but was charged for it and the actual activation. If it happens, contact the Moderators to get it corrected.

To get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with your account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].

Messages are replied to during business hours and in the order they are received

Typical response time is between 1-3 hours, but can be up to 48 hours.

There is no need to send multiple messages.

*I am happy to help, but I am not a MOD please do not include any personal info in a private message to me*

Re: Generic error when trying to register new account

Zhuoyu — Mon, 15 Oct 2018 21:28:07 GMT

I had the similar problem when working with chrome. Firefox works fine.