topic Re: Activation, sim and phone number problem??? in Get Support

Activation, sim and phone number problem???

DavidKropinak — Wed, 05 Jan 2022 07:03:07 GMT

I reactivated my account and it said successful. I transfered my old number over and it was successful. Why is my phone still not working??? Yes i have private messaged the @CS_Agent and not a response yet. Ive also tried reseting the network settings and searching for mobile networks and choosing public mobile and restarting my phone. Nothing is working... Why??

Re: Activation, sim and phone number problem???

ShawnC13 — Fri, 05 Oct 2018 20:25:19 GMT

@DavidKropinak wrote:
I reactivated my account and it said successful. I transfered my old number over and it was successful. Why is my phone still not working??? Yes i have private messaged the @CS_Agent and not a response yet. Ive also tried reseting the network settings and searching for mobile networks and choosing public mobile and restarting my phone. Nothing is working... Why??

Ok reactived old account, how long was it out of service? Now you also ported a number into this account? How long ago did you do all of this?

Re: Activation, sim and phone number problem???

DavidKropinak — Fri, 05 Oct 2018 20:27:48 GMT

Hour and a half ago i did it. It was out of service for about 3 months.

Re: Activation, sim and phone number problem???

will13am — Fri, 05 Oct 2018 20:28:10 GMT

@DavidKropinak, what do you mean by reactivating an account? Was it in suspended stated and you did a top up to restore the service? This is fairly straightforward and should work fine. Just check that the account is in active status.

On the number transfer, which carrier did you transfer from? Number transfers can take up to about 2 hours to complete.

If you have contacted the moderator team about any of these issues, their response time is in the order of approximately 48 hours. Please do not send multiple messages for the same problem. This will bog them down and protract the response time for everyone.

Re: Activation, sim and phone number problem???

DavidKropinak — Fri, 05 Oct 2018 20:30:17 GMT

My account says active. Its been activated and the payment went through. And transfered my old number from fido

Re: Activation, sim and phone number problem???

will13am — Fri, 05 Oct 2018 20:43:36 GMT

@DavidKropinak wrote:
My account says active. Its been activated and the payment went through. And transfered my old number from fido

Was everything working before the number transfer? Is the Fido service still active? These can be indications of a stuck port that may be impacting the service.

Re: Activation, sim and phone number problem???

DavidKropinak — Fri, 05 Oct 2018 20:44:52 GMT

No the phone wasnt working before the phone number change. Thats why i changed it. And the fido account is not active.

Re: Activation, sim and phone number problem???

will13am — Fri, 05 Oct 2018 20:58:41 GMT

It is definitely some sort of account issue. The community can't really help with that. The only thing left to do is to wait for the moderator team to process the private message.

Re: Activation, sim and phone number problem???

Wonder_why — Fri, 05 Oct 2018 22:22:05 GMT

@DavidKropinak wrote:
No the phone wasnt working before the phone number change. Thats why i changed it. And the fido account is not active.

You need active Provider's # to port in or will not works