topic Re: Is there an Data outage? My phone can't connect in Get Support

Is there an Data outage? My phone can't connect

makkahn28 — Tue, 04 Jan 2022 09:44:27 GMT

I have plenty of data, but just noticed that I am unable to connect to NETWORK.

Call and Text work, just no Data

Re: Is there an Data outage? My phone can't connect

BeachNBeer — Thu, 30 Dec 2021 03:13:59 GMT

@makkahn28

Have you tried rebooting your phone?

Has internet worked in the past?

What type of phone do you have?

Maybe a soft rest?

I assume you have logged in to your account to confirm you have data left?

Re: Is there an Data outage? My phone can't connect

darkomega — Thu, 30 Dec 2021 03:16:35 GMT

@makkahn28 wrote:
I have plenty of data, but just noticed that I am unable to connect to NETWORK.

Call and Text work, just no Data

make sure your apn settings are set up properly

Public Mobile APN Settings - APN Settings Canada (gishan.net)

Re: Is there an Data outage? My phone can't connect

HALIMACS — Thu, 30 Dec 2021 03:22:08 GMT

@makkahn28 wrote:
I have plenty of data, but just noticed that I am unable to connect to NETWORK.

Call and Text work, just no Data

Just to be sure, @makkahn28

Your MOBILE data is toggled on?

You are CERTAIN you haven't reached your cycle's data allotment?

If so, try manually switching network to 3G only to see if you have data connectivity.

Re: Is there an Data outage? My phone can't connect

softech — Thu, 30 Dec 2021 03:26:17 GMT

@makkahn28 It was working before and just stopped working? No outage according to Telus system status. You are using the same phone? Could be an APN issue. What brand and model is your phone?

Also, are you on Android? Did you setup Data Limit? If so, remember PM is running on 30 days cycle while phone use monthly. The cycle will got mixed up if you don't manually reset the cycle start date monthly.

Re: Is there an Data outage? My phone can't connect

makkahn28 — Thu, 30 Dec 2021 03:26:39 GMT

Did all that.

Just strange

Re: Is there an Data outage? My phone can't connect

makkahn28 — Thu, 30 Dec 2021 03:27:30 GMT

On the 90 day gf plan

Re: Is there an Data outage? My phone can't connect

HALIMACS — Thu, 30 Dec 2021 03:28:53 GMT

@makkahn28 wrote:
Did all that.

Just strange

Can you post this screenshot? (any personal info edited out...)

Re: Is there an Data outage? My phone can't connect

makkahn28 — Thu, 30 Dec 2021 03:31:07 GMT

Re: Is there an Data outage? My phone can't connect

makkahn28 — Thu, 30 Dec 2021 03:32:51 GMT

Data was working until half hr ago

Never had issue like this before

Re: Is there an Data outage? My phone can't connect

BeachNBeer — Thu, 30 Dec 2021 03:34:30 GMT

@makkahn28 Curious how you have a $15 loyalty reward? Thought it was max $5. Was there a different offer way back when you joined?

Re: Is there an Data outage? My phone can't connect

HALIMACS — Thu, 30 Dec 2021 03:38:50 GMT

Very strange @makkahn28

And no data limiter set on device as mentioned by @softech

And no TELUS service outages reported here TELUS Service Status

And APN settings confirmed

Try 2 things:

check here to ensure device not blacklisted Check the Status of Your Device in Canada | DeviceCheck.ca
log into your self-serve, choose "Change SIM" card, note the last 4 digits of your SIM card on that screen --- now, remove the SIM card from your device and see if those same last 4 digits are on the physical SIM card in your device

Re: Is there an Data outage? My phone can't connect

HALIMACS — Thu, 30 Dec 2021 03:43:11 GMT

@BeachNBeer wrote:
@makkahn28 Curious how you have a $15 loyalty reward? Thought it was max $5. Was there a different offer way back when you joined?

@BeachNBeer

OP is on a grandfathered 90 day plan. Loyalty is shown over 3 cycles so x 3.

EDIT: You'll notice auto-pay also displays as $6.

Re: Is there an Data outage? My phone can't connect

BeachNBeer — Thu, 30 Dec 2021 03:43:52 GMT

@HALIMACS Thank you HAL 😁 Very helpful!

Re: Is there an Data outage? My phone can't connect

pkaraa — Thu, 30 Dec 2021 09:43:14 GMT

Did you try toggle off and on airplane mode yet?

If there is no change in the settings and phone from the time it worked and now when it doesnt then there is some outage which is too early to show on the telus data outage tracker.

Re: Is there an Data outage? My phone can't connect

esjliv — Thu, 30 Dec 2021 12:06:55 GMT

@makkahn28 wrote:
I have plenty of data, but just noticed that I am unable to connect to NETWORK.

Call and Text work, just no Data

@makkahn28 - Still having issues after some troubleshooting provided?

You obviously have enough data left on your plan.

Can you try your SIM into another phone, to see if data works then? This will rule out a device setting/issue.

Re: Is there an Data outage? My phone can't connect

Anonymous — Thu, 30 Dec 2021 19:07:36 GMT

@makkahn28

you can try to do some troubleshoot

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

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Re: Is there an Data outage? My phone can't connect

makkahn28 — Fri, 31 Dec 2021 14:23:19 GMT

Checked my Self-Serve Portal, noticed all data used, after purchasing 10 1GB Data Add-Ons, after a moment after Data back up and running.

Re: Is there an Data outage? My phone can't connect

esjliv — Fri, 31 Dec 2021 14:42:29 GMT

@makkahn28 wrote:
Checked my Self-Serve Portal, noticed all data used, after purchasing 10 1GB Data Add-Ons, after a moment after Data back up and running.

@makkahn28 did you say you bought TEN 1GB data addons and they are no longer showing in your Self Serve overview?

Have you ever seen them show up in your Overview section?

If all the funds are still showing in the AVAILABLE FUNDS area on your account, then you still need to complete the 2nd and last step of buying addons.

1-add the funds

2-go back to the addon section and now ADD them to your account. This should add them to your overview section.

Re: Is there an Data outage? My phone can't connect

makkahn28 — Fri, 31 Dec 2021 14:30:05 GMT

No, I ran out of data, so had to buy Ten 1GB and also my Plan was renewing the next day