topic Re: US Roaming in Get Support

US Roaming

mikessime — Wed, 05 Jan 2022 07:02:35 GMT

I've purchased the 10 day talk, text, data US roaming add on today, can I literally just use my phone in the US like normal this weekend? I've never used roaming before.

Do I have to "activate" my add on purchase or anything?

Thanks!

Re: US Roaming

will13am — Thu, 04 Oct 2018 19:46:07 GMT

@mikessime, your US add-on is active the minute the purchase is made. There is nothing else to do except when in the US to make sure the phone is connecting to the partner network. Also, make sure roaming data is enabled.

Re: US Roaming

popping — Thu, 04 Oct 2018 19:51:52 GMT

@mikessime

People had reported that text does not work after using US roaming add-on.

If this happens to you after coming home from US, please send a private message to moderator for help ASAP.

Re: US Roaming

mikessime — Thu, 04 Oct 2018 20:03:23 GMT

Thanks for the heads up, will do!

Re: US Roaming

ShawnC13 — Thu, 04 Oct 2018 20:04:19 GMT

@popping wrote:
@mikessime
People had reported that text does not work after using US roaming add-on.
If this happens to you after coming home from US, please send a private message to moderator for help ASAP.

The issue is not that texting didn't work when you come back from the US. In some cases after the 10 days are up you may experience where you can't receive texts . You can still send them

Re: US Roaming

mikessime — Thu, 04 Oct 2018 20:04:24 GMT

Thanks! That covers it.

Re: US Roaming

ShawnC13 — Thu, 04 Oct 2018 20:09:17 GMT

@mikessime wrote:
I've purchased the 10 day talk, text, data US roaming add on today, can I literally just use my phone in the US like normal this weekend? I've never used roaming before.

Do I have to "activate" my add on purchase or anything?

Thanks!

Just tender it is a two step process to get add-ons so make sure you see it listed in the add-on section and the money just isn't sitting in available funds

Re: US Roaming

Mugsy — Fri, 05 Oct 2018 04:30:50 GMT

Your trip will probably be over before the moderator replies! Current response time ... About 5 business days

Re: US Roaming

drmartin — Sat, 13 Oct 2018 11:11:23 GMT

@Mugsy wrote:
Your trip will probably be over before the moderator replies! Current response time ... About 5 business days

I heard they got it down to 24 hours now!

Re: US Roaming

Rache115 — Fri, 26 Oct 2018 22:10:56 GMT

I’m back from the USA and had purchased a 20 data only plan while I was there (it didn’t really work at all... only for my Disneyland app) I’m home now in Canada and can’t get my messages to work on fb and I just got a message saying I’ve used 95% of my USA roaming but I’ve been back 2 days and turned my roaming off..... suggestions??

Re: US Roaming

Anonymous — Fri, 26 Oct 2018 23:39:41 GMT

@Rache115 wrote:
I’m back from the USA and had purchased a 20 data only plan while I was there (it didn’t really work at all... only for my Disneyland app) I’m home now in Canada and can’t get my messages to work on fb and I just got a message saying I’ve used 95% of my USA roaming but I’ve been back 2 days and turned my roaming off..... suggestions??

@Rache115:

What is your Public Mobile plan?

Is it active?

What exact day did you buy the roaming add-on?

Can you do all the ins and outs and internet of whatever your plan is?

Have you restarted your phone?

Re: US Roaming

srlawren — Sat, 27 Oct 2018 00:01:08 GMT

@Rache115 the message that you've used up the data just means that your 10 days are about to end. Nothing to worry about there. However, you should not be prevented from getting your data now at home. If a reboot of the phone doesn't fix it, then you may need to check that your APN settings are still correct.

Re: US Roaming

Rache115 — Sat, 27 Oct 2018 02:19:41 GMT

$40 with 4.5 gigs anytime minutes text etc and yes I’ve restarted the phone and bought the plan on the 16th when I went to the USA

Re: US Roaming

Rache115 — Sat, 27 Oct 2018 02:20:50 GMT

What is APN? Sorry 😐

Re: US Roaming

Anonymous — Sat, 27 Oct 2018 02:54:28 GMT

@Rache115, APN stands for Acces Pont Name. Basically it is the grouping of settings used by your phone to connect to the provider's network.

You can find the propper settings at the following site:

https://apn-canada.gishan.net/

If you need more info on changing/setting your APN settings, please indicate the type of phone you have.

Re: US Roaming

johnmacpei — Tue, 15 Jan 2019 23:25:40 GMT

Before a recent trip into Maine, Bangor area, I purchased add-on for data, text and phone. The area where I stayed had limited service(Hermon) but even in Bangor with super service the data service (with TMobile) was far less than stellar, actually got online 3 different times while in service and got booted each time. Texting was ok but spotty, think next time I'll buy a local sim and plan as I've done in the past

Re: US Roaming

Muldersarah7989 — Tue, 07 May 2019 21:18:43 GMT

Will my plan till come if I am in the USA th sat

Re: US Roaming

srlawren — Wed, 08 May 2019 00:45:37 GMT

@Muldersarah7989 wrote:
Will my plan till come if I am in the USA th sat

@Muldersarah7989 hi there. I would love to try to answer your question but unfortunately it's not clear to me what you are asking. Would you be able to re-state your question a little clearer?

Re: US Roaming

Muldersarah7989 — Wed, 08 May 2019 14:07:37 GMT

Will my plan rewn in the usa

Re: US Roaming

duffer900 — Wed, 08 May 2019 14:12:44 GMT

@Muldersarah7989 wrote:
Will my plan rewn in the usa

I don't see any reason why it wouldn't. The plan itself would renew using the PM Servers I would think.