topic Re: Another porting stuck in Get Support

Another porting stuck

Sergio88 — Wed, 05 Jan 2022 07:02:25 GMT

Hi,

Yesterday I ported my Bell home phone number to my new PublicMobile cell.

I fill up the request with the info and received a request completed. My cell is working with my home phone number. Unfortunately my wireline from Bell is still working. So I have two phone with the same number.

How long does it take to complete the transfer ?

Is it time to send a message to the Moderators?

If Bell needs a few days to complete the transfer then I'll be patient.

Re: Another porting stuck

ShawnC13 — Thu, 04 Oct 2018 18:31:12 GMT

@Sergio88 wrote:
Hi,

Yesterday I ported my Bell home phone number to my new PublicMobile cell.
I fill up the request with the info and received a request completed. My cell is working with my home phone number. Unfortunately my wireline from Bell is still working. So I have two phone with the same number.
How long does it take to complete the transfer ?
Is it time to send a message to the Moderators?
If Bell needs a few days to complete the transfer then I'll be patient.

Land lines can take up to 7 days to fully complete the port

Re: Another porting stuck

Sergio88 — Thu, 04 Oct 2018 18:52:40 GMT

Ok thanks,

I'll give them seven days.

Re: Another porting stuck

will13am — Thu, 04 Oct 2018 19:37:50 GMT

Bell needs the extra time to line up an opportunity to contact the customer and try to convince them to stay. Many years ago when I converted my landline to cellular, it took 2 days to complete a transfer that really should have taken 2 minutes. On the second day, a Bhell customer service rep called me to try to convince me not to port. I told them that the sale pitch was unwelcomed and that they should not impede the port. Within a minute of that call ending, the port completed. I am thoroughly convinced they purposely hold back the number transfer.

Re: Another porting stuck

popping — Thu, 04 Oct 2018 19:42:46 GMT

@will13am wrote:
Bell needs the extra time to line up an opportunity to contact the customer and try to convince them to stay. Many years ago when I converted my landline to cellular, it took 2 days to complete a transfer that really should have taken 2 minutes. On the second day, a Bhell customer service rep called me to try to convince me not to port. I told them that the sale pitch was unwelcomed and that they should not impede the port. Within a minute of that call ending, the port completed. I am thoroughly convinced they purposely hold back the number transfer.

Landline is so expensive comparing to mobile. With the e911, we are not depending on the address attached to landline for the ambulance to find our house anymore.

Re: Another porting stuck

Sergio88 — Thu, 04 Oct 2018 19:59:34 GMT

Ho man you're right. check what they sent me.

Re: Another porting stuck

Sergio88 — Thu, 04 Oct 2018 20:06:28 GMT

They didn't send me a email. I was surfing the net and I clicked on my Redflagdeals bookmark and bang I got this webpage. I thought someone hack to my computer but the phone number and ip address belong to Bell. What a stupid way to contact me !

Re: Another porting stuck

Sergio88 — Sat, 06 Oct 2018 16:40:43 GMT

Friday, I called Bell and they tried to convince me to keep my wireline. Saturday the transfer was complete successfully, unfortunately I lost my Bell Tv and internet, another call to Bell to reconnect my internet.

Re: Another porting stuck

stonechucker — Sat, 06 Oct 2018 21:04:08 GMT

Ahhh... the dry loop had to be set up, as you transfer your land line. I don’t miss dealing with Bell. I can only get their 6 Mbps DSL, and that isn’t very good when you want to have high speed access to the internet.