topic Re: Mobile Network in Get Support

Mobile Network

deedadina — Wed, 05 Jan 2022 07:02:03 GMT

Just joined Public Mobile and having problems with network. Keeps going on and off constantly. Tried to switch off wifi but still doing the same. With Fido never had such problems. Is it because of weak signal on 3G?

Re: Mobile Network

krazykiwi — Thu, 04 Oct 2018 16:27:51 GMT

@deedadina wrote:
Just joined Public Mobile and having problems with network. Keeps going on and off constantly. Tried to switch off wifi but still doing the same. With Fido never had such problems. Is it because of weak signal on 3G?

Hi and welcome.

When you say going on and off, do you mean you keep losing the network?

EDIT: What exactly is happening?

Re: Mobile Network

krazykiwi — Thu, 04 Oct 2018 16:29:06 GMT

@deedadina wrote:
Just joined Public Mobile and having problems with network. Keeps going on and off constantly. Tried to switch off wifi but still doing the same. With Fido never had such problems. Is it because of weak signal on 3G?

Although it says it is 3g you are actually on the Telus LTE network, with youe speed throttled to 3g speeds.

Re: Mobile Network

deedadina — Thu, 04 Oct 2018 16:29:59 GMT

That is correct. It goes and comes on its own. I keep on seeing the 3G logo and the cross on the network signal. Don't understan why.

Re: Mobile Network

srlawren — Thu, 04 Oct 2018 16:38:00 GMT

@deedadina wrote:
That is correct. It goes and comes on its own. I keep on seeing the 3G logo and the cross on the network signal. Don't understan why.

@deedadina is this in one spot/area? If so, it might be that you are in an area of weak coverage. If you're seeing it in mulitple locations, then it's likely something else.

Re: Mobile Network

deedadina — Thu, 04 Oct 2018 16:38:04 GMT

Yes, I keep loosing the signal. Tried to text from another phone and got the text after 20 mins once the signal came on.

Re: Mobile Network

GreatCanadian — Thu, 04 Oct 2018 16:41:08 GMT

Put your SIM in that other phone and see how it works. What phone do you have?

EDIT: providing that other phone is either unlocked, or already on the Telus-Koodo-Public Mobile network.

Re: Mobile Network

deedadina — Thu, 04 Oct 2018 16:40:34 GMT

No, I tried it at various spots and even out of the wall area ( in the backyard and keeps loosing signal.

Re: Mobile Network

deedadina — Thu, 04 Oct 2018 16:43:02 GMT

Actually I did. I first tried it on my samsung 5s and then changed it to another phone. Same **bleep** thing.

Re: Mobile Network

krazykiwi — Thu, 04 Oct 2018 16:43:16 GMT

@deedadina wrote:
No, I tried it at various spots and even out of the wall area ( in the backyard and keeps loosing signal.

What phone do you have?

Are you cabable of updating carrier settings?

Re: Mobile Network

krazykiwi — Thu, 04 Oct 2018 16:44:55 GMT

@deedadina wrote:
Actually I did. I first tried it on my samsung 5s and then changed it to another phone. Same **bleep** thing.

Do you know anyone else with a PM Sim that you could try in your phone?

Re: Mobile Network

deedadina — Thu, 04 Oct 2018 16:50:39 GMT

Unfortunately not. I do have 2 fido sim cards from other phones in the house. As I mentioned, this is my first time using public mobile. Both my phones are unlocked so shouldn't encounter any problems on that end.

Re: Mobile Network

krazykiwi — Thu, 04 Oct 2018 17:03:05 GMT

@deedadina wrote:
Unfortunately not. I do have 2 fido sim cards from other phones in the house. As I mentioned, this is my first time using public mobile. Both my phones are unlocked so shouldn't encounter any problems on that end.
DD

Sorry, anybody on one of Telus' carriers, Telus or Koodo would work. Have you checked the coverage maps? Are you on the edge of a service area? I would think if your fido works good that this would not be the cause, but it is worth checking. As it does it in both your phones, the S5 and I assume a newer phone I would be looking into the SIM, but I am not sure how or if a faulty Sim could cause that issue.

Re: Mobile Network

GrumpyG — Thu, 04 Oct 2018 17:12:07 GMT

A few things to check as some people may have already suggested

- Check your coverage area, if you are at the edge of a service area for PM that might cause your issue. Fido is with Rogers and Public mobile is with Telus so depending on the area tower coverage may be less

-Did you Program the access point name appropriately? I had to manually put in the information for Public mobile (the telus one appeared automatically but you need to insert the public mobile access point)

- Did you check your phone compatibility with public mobile prior to setting up? You can check this on the site?

Re: Mobile Network

deedadina — Thu, 04 Oct 2018 17:12:38 GMT

No problem. Thanks for your help. Will keep digging till I find the root cause of the problem.