topic Re: Wrong plan added in Get Support

Wrong plan added

Colinjamesbeato — Wed, 05 Jan 2022 07:01:34 GMT

I topped up my account so i could change my plan but my old plan was
Automatically added.
I do not want this plan. I want the 30 day unlimited provincial talk and text
And 1g data.
If someone could fix this for me it would be greatly appreciated.

Thanks

Re: Wrong plan added

xCameron94x — Tue, 02 May 2017 17:29:43 GMT

@Mary_M I tagged a mod for you.

You could change your plan right now, but you will have to pay yet again, or you could future date the plan change, so your plan changes when your current cycle ends. Hopefully a Mod could do a work around for you

Re: Wrong plan added

Samianauman — Tue, 02 May 2017 17:37:47 GMT

Since you tag mod already and they have access to your account hopefully they will get back to you soon

Re: Wrong plan added

stonechucker — Tue, 02 May 2017 19:12:13 GMT

I don't know how long your plan currently is, nor what plan you've been resubscribed to, however if you can live with it for the remaining time frame, you can setup NOW, a future dated plan change to your desired plan, and AutoPay will take care of it for you, or you can pay the required funds shortly before renewal and let the funds sit as available balance.