topic Re: Data Usage in Get Support

Data Usage

ShawnC13 — Wed, 05 Jan 2022 07:01:28 GMT

So my plan renewed over night and I login in just to make sure all is well and it shows that I have used 5.696 mb of Data. Just wondering how this can be when I am at home on Wifi. I go through my data usage and there is no data usage shown? I know it isn't much but if something like this is to happen every couple of days that could be a lot of data over 90 days. Anyone else experience this or have an explanation?

ETA: It was another successful autopay renewal that is 2 for me without any service interruptions!!

Re: Data Usage

imm1304 — Tue, 02 May 2017 13:50:23 GMT

Hi @ShawnC13!

I have never really paid attention right at the start of the cycle to be able to comment. However, I do keep an eye on the built-in data counter in my phone and cross-check it with selfserve randomly. So far, its has never varied more than 2MB.

Check today if the detailed usage history shows anything to account for the 5MB. Rare, but not impossible, scenario would be that there was a transient loss of wifi signal. Or there could simply have been a counting error.

Re: Data Usage

SD08 — Tue, 02 May 2017 13:56:26 GMT

I think my account showed a small amount like that too just after renewal. Not sure if it's just a glitch, but it doesn't seem to be constantly leaking data usage, or else it's so small as be unnoticeable over a month. I still have nearly 9 GB unused and my renewal is coming in 10 days.

Re: Data Usage

will13am — Tue, 02 May 2017 13:57:08 GMT

I was thinking the same thing. Wifi settings allow wifi to be disabled when the phone is asleep. I have wifi set to always on at home. I have wifi turn off automatically when I am disconnected from the router at home. I do notice that if I go home with the phone in deep sleep, it will not turn on wifi until it wakes up on some sort of activity. BTW, what is the official start date of a 90 day cycle? Is it the payment day or the following day?

Re: Data Usage

SD08 — Tue, 02 May 2017 13:58:58 GMT

@will13am

It's the following day (renewal date). The payment due date is still part of the cycle just concluded.

Re: Data Usage

imm1304 — Tue, 02 May 2017 14:00:43 GMT

@will13am, start of the new plan cycle is the day after the listed plan renewal date in the selfserve.

You will have noticed that the payment is going through for most people during the first few hours of their day 1 of the new cycle. This mismatch is the source of the account suspended bug.

Re: Data Usage

will13am — Tue, 02 May 2017 14:01:46 GMT

@SD08 wrote:
@will13am
It's the following day (renewal date). The payment due date is still part of the cycle just concluded.

I am a little thick here, let me make sure I got it right. My payment date is supposed to be May 3. So, my new cycle start date is May 4?

Re: Data Usage

imm1304 — Tue, 02 May 2017 14:03:30 GMT

@will13am, tht is correct. Your new plan starts from the 4th of May. If on autopay, your card will be charged at some point between 12am and 6am on the 4th. My card is typically charged at 4am.

Re: Data Usage

will13am — Tue, 02 May 2017 14:03:56 GMT

@imm1304 wrote:
@will13am, start of the new plan cycle is the day after the listed plan renewal date in the selfserve.
You will have noticed that the payment is going through for most people during the first few hours of their day 1 of the new cycle. This mismatch is the source of the account suspended bug.

@imm1304, now that you mention it, I do recall that. On the following morning, the system seems to be still working through the payment. So, I suppose the actual completion of the torturous payment process is day 1 of the new cycle.

Re: Data Usage

SD08 — Tue, 02 May 2017 14:04:18 GMT

@will13am wrote:
@SD08 wrote:
@will13am
It's the following day (renewal date). The payment due date is still part of the cycle just concluded.
I am a little thick here, let me make sure I got it right. My payment date is supposed to be May 3. So, my new cycle start date is May 4?

Right. To be clear, I'm referring to the payment due date listed on the "Overview" page.

Re: Data Usage

Garry — Tue, 02 May 2017 15:26:51 GMT

The payment date is the last day of the current cycle. Took me a couple cycles to wrap my head around that.

As for the 5mb.......I saw similar when I checked first thing in the morning (at renewal) a few days ago.

Re: Data Usage

Samianauman — Tue, 02 May 2017 16:06:30 GMT

I am gonna double check when I get renewed but I think even though we use Wi-Fi but still we use little bit of data my phone always connected with Wi-Fi last week I was on a fb messenger call after I hang up I notice Wi-Fi was down burned my 90 mb data lol

Re: Data Usage

kav2001c — Tue, 02 May 2017 16:13:35 GMT

@ShawnC13 this seems to be a common bug (at least 5 reports now not showing data)

When was your last use according to system?

http://productioncommunity.publicmobile.ca/t5/Self-Serve/no-data-usage-shown-on-usage-history/m-p/150658

Re: Data Usage

srlawren — Tue, 02 May 2017 19:21:27 GMT

@ShawnC13 sorry for not remembering--do you use an iPhone? If so, can you verify that the WiFi Assist feature is disabled?

Re: Data Usage

ShawnC13 — Tue, 02 May 2017 20:07:17 GMT

@srlawren, I once was an iSheep now I am a lonely Windows OS user not many of us out there but it actually surprised me how many on here have a Windows phone. If I had to switch I think I would jump into a OnePlus 3T as it really has peaked my interest

Re: Data Usage

srlawren — Tue, 02 May 2017 20:13:36 GMT

@ShawnC13 I'm not familiar enough with Windows Mobile to know if there's anything that could be using your mobile data even while connected to Wi-Fi, unfortunatey. 😞

One thing I CAN speak to is the 3T. I would not hesitate to recommend it to anyone that is fine with the size. It's quite thn but fairly large with it's 5.5" screen. I have the non-T 3 and have since it first came out, and I adore it each and every day. The 3T is basically the same but slightly faster and with longer battery life (and better front camera but meh). The 3 was great at first but even better with Nougat. If you're thinking about it, just do it.

OR, wait a little if you're not in a rush. The 3 was announced on June 14th (yes I remember, I ordered that day!) and the OnePlus 5 is expected to be announced next month or so as well. Might be worth the wait? Or maybe the 3T will come down a little in price at that time?

Re: Data Usage

ShawnC13 — Tue, 02 May 2017 20:25:36 GMT

@srlawren, great info thank you. Right now I have a Microsoft Lumia 950XL with a 5.7" screen and love it. Snapdragon 810 processor 20mp camera with Zeiss optics that I am very happy with. But that could all change depending on the future Windows goes with its mobile strategy. But the OnePlus is a great line I am looking at for sure and IF the time comes I will be sending some questions your way.

Re: Data Usage

srlawren — Tue, 02 May 2017 20:42:26 GMT

@ShawnC13 ask any time 🙂

Re: Data Usage

echf — Wed, 03 May 2017 00:48:41 GMT

@ShawnC13 wrote:
@srlawren, great info thank you. Right now I have a Microsoft Lumia 950XL with a 5.7" screen and love it. Snapdragon 810 processor 20mp camera with Zeiss optics that I am very happy with. But that could all change depending on the future Windows goes with its mobile strategy. But the OnePlus is a great line I am looking at for sure and IF the time comes I will be sending some questions your way.

I once want to purchase the Lumia 950. It is a good phone.

I just can't imagine Microsoft just "abandoned" Windows Phone/Mobile.

Windows Phone used to have potential, sadly Microsoft wasted it.

Re: Data Usage

will13am — Wed, 03 May 2017 03:47:00 GMT

@srlawren wrote:
@ShawnC13 I'm not familiar enough with Windows Mobile to know if there's anything that could be using your mobile data even while connected to Wi-Fi, unfortunatey. 😞

One thing I CAN speak to is the 3T. I would not hesitate to recommend it to anyone that is fine with the size. It's quite thn but fairly large with it's 5.5" screen. I have the non-T 3 and have since it first came out, and I adore it each and every day. The 3T is basically the same but slightly faster and with longer battery life (and better front camera but meh). The 3 was great at first but even better with Nougat. If you're thinking about it, just do it.

OR, wait a little if you're not in a rush. The 3 was announced on June 14th (yes I remember, I ordered that day!) and the OnePlus 5 is expected to be announced next month or so as well. Might be worth the wait? Or maybe the 3T will come down a little in price at that time?

I was a one plus fan back in the day. Their pricing was super competitive on the one plus one. I picked one up at the first available opportunity. It was a great buy, no regreats. The two was a bit of a disaster. On the 3, I find that they priced themselves into near stratosphere now that they have a bit of a following.

After my wife's zenfone 2 received marshmallow OTA, the battery life went completely down the toilet. I searched around for a value dual SIM replacement and I ended up with a LeEco max 2. Never heard of the brand before. It amazing value, even more so than one plus back in their humble beginnings. The max 2 is pretty close to a one plus 3 but at half the price. The phone has a pretty descent stock rom (can't believe I said that) and plenty of xda support.