topic Re: Cannot connect to cellular data services in Get Support

Cannot connect to cellular data services

mi5259 — Wed, 05 Jan 2022 07:01:21 GMT

Hey,

I was just outside the country for a month and now that i'm back i'm unable to connect to data services. My phone shows it's connected to 3G but using any data just brings up an error saying i haven't registered any cellular data services. Checked my plan and i have plenty of data available.

Phone i'm using is the iphone 6se

Thanks!

Re: Cannot connect to cellular data services

krazykiwi — Wed, 03 Oct 2018 14:48:19 GMT

@mi5259 wrote:
Hey,

I was just outside the country for a month and now that i'm back i'm unable to connect to data services. My phone shows it's connected to 3G but using any data just brings up an error saying i haven't registered any cellular data services. Checked my plan and i have plenty of data available.

Phone i'm using is the iphone 6se

Thanks!

Did you check you APN settings. They may have change to another network but not changed back when you got back here.

https://apn-canada.gishan.net/en

Re: Cannot connect to cellular data services

will13am — Wed, 03 Oct 2018 14:49:55 GMT

Was the phone used on a different carrier network? I am not totally familiar with iOS, but I thought there is some kind of carrier reset function to address connectivity issues like this.

Re: Cannot connect to cellular data services

krazykiwi — Wed, 03 Oct 2018 14:50:11 GMT

@mi5259

settings - celluar -celluar data network

Hit reset

Re: Cannot connect to cellular data services

mi5259 — Wed, 03 Oct 2018 16:03:28 GMT

Yes I got a SIM card while in Japan and used that while there.

I've tried resetting both Cellular data and Network settings but no luck.

It does show isp.mb.com under cellular data services hotspot though. That doesn't go away when i reset

Re: Cannot connect to cellular data services

krazykiwi — Wed, 03 Oct 2018 16:37:15 GMT

@mi5259 wrote:
Yes I got a SIM card while in Japan and used that while there.

I've tried resetting both Cellular data and Network settings but no luck.

It does show isp.mb.com under cellular data services hotspot though. That doesn't go away when i reset

Can you confirm that the SIM pin is off, although it probably isn't that, some carriers apparently have then defaulted on.

-Did your account get suspended from lack of payment? Because of the message it seems like an account issue.

Re: Cannot connect to cellular data services

mi5259 — Wed, 03 Oct 2018 16:36:21 GMT

Yes SIM PIN is off.

Also, if it helps, I'm able to make phone calls which is good just no data services.

Re: Cannot connect to cellular data services

krazykiwi — Wed, 03 Oct 2018 16:38:06 GMT

@mi5259 wrote:
Yes SIM PIN is off.
Also, if it helps, I'm able to make phone calls which is good just no data services.

How about receiving calls and texts in/out?

Re: Cannot connect to cellular data services

srlawren — Wed, 03 Oct 2018 16:40:36 GMT

@mi5259 I think you may need to do a factory reset. Please make sure you back up anything you want to keep that isn't already backed up or synced to iCloud/Google/etc first.

Re: Cannot connect to cellular data services

krazykiwi — Wed, 03 Oct 2018 16:43:32 GMT

@srlawren wrote:
@mi5259 I think you may need to do a factory reset. Please make sure you back up anything you want to keep that isn't already backed up or synced to iCloud/Google/etc first.

I would attempt an "all settings" reset, if that does't work do a back up and then reset it and "set up as new". do minimal setup and test if it is working. You can always restore backup if it doesn't work.

Re: Cannot connect to cellular data services

mi5259 — Wed, 03 Oct 2018 17:37:18 GMT

Resetting All settings didn't work.

I'll try factory reset later tonight

Thanks

Re: Cannot connect to cellular data services

mi5259 — Thu, 04 Oct 2018 00:33:06 GMT

Figured it out.

It must have installed a cellular profile or something. I found it under General Settings and deleted it. Once gone i was connected without issue.

Cheers

Re: Cannot connect to cellular data services

krazykiwi — Thu, 04 Oct 2018 00:50:38 GMT

@mi5259 wrote:
Figured it out.

It must have installed a cellular profile or something. I found it under General Settings and deleted it. Once gone i was connected without issue.

Cheers

Glad to hear you got this sorted. I have heard of this issue before but have never seen it myself so I did not know what to tell you to check.

Congrats and welcome.

EDIT: Exactly where was this profile? Was it it's own heading under General Settings?

Re: Cannot connect to cellular data services

Kathieknox — Thu, 04 Oct 2018 01:05:06 GMT

I’m having similar problems. Network reset has not fixed the problem and nor has turning phone of, taking SIM card out and restarting phone. Could you guide me as to how to do as you suggest and turn the SIM pin off so I can see if that is a solution? Thanks

Re: Cannot connect to cellular data services

krazykiwi — Thu, 04 Oct 2018 01:06:12 GMT

@Kathieknox wrote:
I’m having similar problems. Network reset has not fixed the problem and nor has turning phone of, taking SIM card out and restarting phone. Could you guide me as to how to do as you suggest and turn the SIM pin off so I can see if that is a solution? Thanks

I was trying to find this as I have never seen it. Lets go back to your post!

Re: Cannot connect to cellular data services

Lindenf — Thu, 04 Oct 2018 01:22:36 GMT

I am a having similar issue except I have no service for two days!!! I have been thru all the prompts on and off the phone with Telus and tried the public mobile automated number but no solve to what is going on with my phone. I guess all I can really do is hope this community thing can help me out??!! I’ve had 4 different public mobile SIM cards now and have re booted and reset so much stuff on my phone it’s ridiculous. Any help will be much appreciated!

Re: Cannot connect to cellular data services

krazykiwi — Thu, 04 Oct 2018 01:44:39 GMT

@Lindenf wrote:
I am a having similar issue except I have no service for two days!!! I have been thru all the prompts on and off the phone with Telus and tried the public mobile automated number but no solve to what is going on with my phone. I guess all I can really do is hope this community thing can help me out??!! I’ve had 4 different public mobile SIM cards now and have re booted and reset so much stuff on my phone it’s ridiculous. Any help will be much appreciated!

Would you mind starting a new topic. Just to avoid confussion between your issue and the this one.

Go to Public Mobile Community

At the bottom select the category, in this case I would use Phones & Hardware

then select New Topic

Thanks

Re: Cannot connect to cellular data services

Kathieknox — Thu, 04 Oct 2018 01:46:34 GMT

I have a solution I will try to post how to fix. Just want to make sure you know to look for it

Re: Cannot connect to cellular data services

Kathieknox — Thu, 04 Oct 2018 01:47:10 GMT

I have it solved. I will post. Please look for new post

Re: Cannot connect to cellular data services

krazykiwi — Thu, 04 Oct 2018 01:52:19 GMT

@Kathieknox wrote:
I have a solution I will try to post how to fix. Just want to make sure you know to look for it

Please put it in your post.

EDIT: This post is marked as "Solved" so it is very likely your solution will be missed if posted here.

Thanks