topic Re: AutoPay Success in Get Support

AutoPay Success

CalvinW — Wed, 05 Jan 2022 07:00:52 GMT

The various tips from the Oracles and other Community members are very helpful. From my personal experience, the most important point to note is to refrain from checking your account during the autopay deadline. My deadline was April 30 and I made sure not to check my account during the evening of April 29 and the morning of April 30. I soon received a text message from PM around 10 AM about how my rewards were applied and the payment was successful. I then checked my account and no suspension message.

Re: AutoPay Success

NDesai — Sun, 30 Apr 2017 17:12:50 GMT

Nice. Many users tend to check their account as they just want to make sure payment goes through and services aren't interrupted. They freak out because they are on AutoPay and no warnings given via email or text about account status changing to Expired/Suspended temporarily. I am hoping that Public Mobile team will soon come up with a way to fix this issue.

Re: AutoPay Success

imm1304 — Sun, 30 Apr 2017 19:22:23 GMT

My plan renewed without any errors a week ago.

Thousands of renewals process daily without issues. The panic only occurs when the customer sees the suspended status in selfserve on the eve of.

As far as I can tell, its a rather simple mistake in renewal date shown in selfserve. Self serve shows one date but the system charges our credit cards on the next day. This creates the few hours of suspended status incorrectly. If the renewal date was adjusted to display the next date when the payment is actually being taken, this error will most likely disappear.

Re: AutoPay Success

canucks4life — Sun, 30 Apr 2017 20:46:32 GMT

Likewise I had another successful renewal today Apr 30...only thing would like to see from PM is include the actual amount incl taxes charged to credit card after rewards on that notification text upon renewal instead of having to decipher transaction history.