topic Re: PIN in Get Support

glsplr — Wed, 05 Jan 2022 07:00:45 GMT

I am switching to Koodo but forgot my PIN, how do I find it or reset it?

Re: PIN

cappaj — Tue, 02 Oct 2018 20:08:57 GMT

@glsplr wrote:
I am switching to Koodo but forgot my PIN, how do I find it or reset it?

I think you have to sent a private message to Moderator_Team to ask them for it - make sure you give them your name, phone number and account number (also - any chance you sent them a message in the past with your PIN?). But a response will take a while, probably 48 hours!

Is PIN the only thing that will work to port your number to Koodo? Do they give you the option to use Account Number instead?

Re: PIN

computergeek541 — Tue, 02 Oct 2018 20:14:23 GMT

@glsplr wrote:
I am switching to Koodo but forgot my PIN, how do I find it or reset it?

You don't need it. Just use your Public Mobile account number. There's no need to provide Koodo with your Public Mobile PIN.

Re: PIN

glsplr — Tue, 02 Oct 2018 20:17:44 GMT

It's asking for Account Security PIN and my account number. I tried just entering just my account number and it says "Failed Data Format Validation."

Re: PIN

glsplr — Tue, 02 Oct 2018 20:22:11 GMT

It's asking for Account Security PIN and my account number. I tried just entering just my account number and it says "Failed Data Format Validation."

Re: PIN

Anonymous — Tue, 02 Oct 2018 23:19:41 GMT

@glsplr, looks like you will need to contact moderators (as mentioned previously).

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.