topic Re: reCAPTCHA validation failling in Get Support

reCAPTCHA validation failling

dcright — Wed, 05 Jan 2022 07:00:40 GMT

I tried to connect to my account, but got this... If you block access with a CAPTCHA can you at least use one that works...

Re: reCAPTCHA validation failling

NDesai — Tue, 02 Oct 2018 18:47:48 GMT

@dcright I've never seen a captcha on Public Mobile sites. I think you should try to reset your password and then try logging in.

Re: reCAPTCHA validation failling

stonechucker — Tue, 02 Oct 2018 18:53:11 GMT

I too haven't seen a captcha prompt for Public Mobile. This can't be from Public unless they're trying something new.

Please no...

Re: reCAPTCHA validation failling

dcright — Tue, 02 Oct 2018 19:00:58 GMT

unfortunately yes...

Re: reCAPTCHA validation failling

dcright — Tue, 02 Oct 2018 19:02:35 GMT

Password reset doesn't work either, I've sent a private message and I'm waiting for the reply.

Re: reCAPTCHA validation failling

cappaj — Tue, 02 Oct 2018 19:10:06 GMT

I don't see that on the English version of the site - any chance that switching your language might get rid of the recaptcha?

Re: reCAPTCHA validation failling

stonechucker — Tue, 02 Oct 2018 19:21:56 GMT

@cappaj, that's what I was looking at also - not on the English sign-in.

Re: reCAPTCHA validation failling

cappaj — Tue, 02 Oct 2018 19:41:45 GMT

@cappaj wrote:
I don't see that on the English version of the site - any chance that switching your language might get rid of the recaptcha?

I switched to the French version and still don't see the recaptcha, so maybe language has nothing to do with it.

What if you try in an incognito tab in Chrome? Maybe that'll get rid of it for you...

Re: reCAPTCHA validation failling

youbme — Tue, 02 Oct 2018 19:45:09 GMT

Oh dear, that is obnoxious. I wonder if something else broke with they fixed the password reset, and possibly only affecting the French-language site.

Re: reCAPTCHA validation failling

youbme — Tue, 02 Oct 2018 19:48:14 GMT

@cappaj wrote:
@cappaj wrote:
I don't see that on the English version of the site - any chance that switching your language might get rid of the recaptcha?
I switched to the French version and still don't see the recaptcha, so maybe language has nothing to do with it.

What if you try in an incognito tab in Chrome? Maybe that'll get rid of it for you...

This is a good point @cappaj. Sometimes the recaptcha security prompt only comes up when there is a failed attempt at logging in, or other possible security breaches. Have you tried multiple browsers?

Re: reCAPTCHA validation failling

dcright — Tue, 02 Oct 2018 20:17:10 GMT

Thanks, I'll try that, but for now I need to wait one hour before retry.

Re: reCAPTCHA validation failling

GrumpyG — Thu, 04 Oct 2018 17:31:53 GMT

A few things you can try

1- clear the cache and the cookies of your current browser

2- try a new browser