topic Re: AUTO PAY NOT WORKING ? in Get Support

AUTO PAY NOT WORKING ?

TriusMarie44 — Wed, 05 Jan 2022 07:00:39 GMT

Hi,

I recieved a text message today from public mobile saying" Public Mobile here. Your payment is due tomorrow & there isn't enough money in your account to renew your plan. For more info visit publicmobile.ca/selfserve "

Auto pay is active on my account and linked to my Visa which is completly paid right now.

I have tried re-adding and updating my card and nothing has changed. I've also checked my pending transactions online and there is none for public mobile.

Any advise ?

Re: AUTO PAY NOT WORKING ?

NDesai — Thu, 27 Apr 2017 23:09:40 GMT

Since your renewal is tomorrow, the payment will go through sometimes tonight if you have AutoPay enabled with valid payment method. If anything goes wrong, you can send private message to mod and they will take care of it.

Re: AUTO PAY NOT WORKING ?

imm1304 — Thu, 27 Apr 2017 23:10:16 GMT

Hey @TriusMarie44,

If you have verified that you are enrolled in autopay, then just sit tight and let the system do its thing.

At some point early morning between 12am and 6am on day 1 of your next cycle, the system will charge your credit card the difference that is needed after deducting any rewards and available balance in selfserve.

If your selfserve shows that account is suspended but your service is still active, do not be alarmed either. This is a well known bug and you need to do nothing. However, if you lost service at any point, send a private message to one of the community mods, i.e. @Shazia_K, and provide your public mobile phone number and request help. They will take care of any issues fairly quickly.

Re: AUTO PAY NOT WORKING ?

Samianauman — Fri, 28 Apr 2017 00:04:33 GMT

Its was probably a reminder text about your payment is due just to give you heads up not to worry about it as long you have autopay option active as other Mention if anything goes against you then you always have a great mod team who always here to provide their services and solutions .

Re: AUTO PAY NOT WORKING ?

will13am — Fri, 28 Apr 2017 01:33:48 GMT

If the service is working, ignore everything, don't look into the account, it is really scary in there at time of renewal. Hopefully Public Mobile will take care of these issues sooner rather than later.