topic Re: Issue with website/self-service / unable to access through my account in Get Support

Issue with website/self-service / unable to access through my account

mrijkens — Wed, 05 Jan 2022 07:00:38 GMT

Anyone else having issues with their plans?

We selected and paid for the $ 30 plan with 500GB. Paid first time on September 2nd and now due for second payment. Online my account is not showing any data / add-ons and the pages keep giving errors when I try to go in my plan.

Re: Issue with website/self-service / unable to access through my account

Anonymous — Tue, 02 Oct 2018 17:43:23 GMT

@mrijkens wrote:
Anyone else having issues with their plans?

We selected and paid for the $ 30 plan with 500GB. Paid first time on September 2nd and now due for second payment. Online my account is not showing any data / add-ons and the pages keep giving errors when I try to go in my plan.

I've been experiencing some fussiness with My Account. They seem to be doing some fiddling with it currently.

Re: Issue with website/self-service / unable to access through my account

tbark — Tue, 02 Oct 2018 17:56:21 GMT

The site was down for maintenance last night so there may be some bugs after the maintenance. Everything appears to be ok for me right now though, but I am on Autopay. I would keep trying as it may be a temporary glitch.

Re: Issue with website/self-service / unable to access through my account

tbark — Tue, 02 Oct 2018 17:58:01 GMT

You can trying calling 611 as well. You might be able to get help there.

Re: Issue with website/self-service / unable to access through my account

krazykiwi — Tue, 02 Oct 2018 18:02:26 GMT

@mrijkens wrote:
Anyone else having issues with their plans?

We selected and paid for the $ 30 plan with 500GB. Paid first time on September 2nd and now due for second payment. Online my account is not showing any data / add-ons and the pages keep giving errors when I try to go in my plan.

It would not let me into Plan & Add-ons either. The rest of the site seems ok.

Re: Issue with website/self-service / unable to access through my account

will13am — Tue, 02 Oct 2018 18:38:09 GMT

The website seems to be heavily bogged down right now. I tried a login and I am still stuck trying to get to the overview page. The system went down late last night. There is definitely something amiss.

Re: Issue with website/self-service / unable to access through my account

TheMist3 — Tue, 02 Oct 2018 19:16:22 GMT

I can not chage or even see my current plan.

The "Plan and Add-Ons" tab in My account does not work for me.

With error message:

"Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page."

Re: Issue with website/self-service / unable to access through my account

computergeek541 — Tue, 02 Oct 2018 19:35:38 GMT

@mrijkens wrote:
Anyone else having issues with their plans?

We selected and paid for the $ 30 plan with 500GB. Paid first time on September 2nd and now due for second payment. Online my account is not showing any data / add-ons and the pages keep giving errors when I try to go in my plan.

Where do I sign up for the $30 500GB plan?

I'm clearly just being silly here. I know it was just a typo. When I saw that, I first didn't click into it and thought that some type of home interenet service was being discussed.

I've seen it quite a few times before where no plan is shown in my self serve account, but if i log out and go back in a few hours later, everything returns to normal. It could just be a website problem.

Is your service working?

Re: Issue with website/self-service / unable to access through my account

TheMist3 — Tue, 02 Oct 2018 19:41:15 GMT

The Self Service is working now. I've just changed my plan to $50 8Gb

Re: Issue with website/self-service / unable to access through my account

mrijkens — Tue, 02 Oct 2018 19:44:34 GMT

Yep, same here

Re: Issue with website/self-service / unable to access through my account

mrijkens — Tue, 02 Oct 2018 19:45:05 GMT

Haha, Ok you got me... MB of course.....