topic Koodoo vs Public Mobile in Get Support

Koodoo vs Public Mobile

Heavyrocker — Wed, 05 Jan 2022 07:00:36 GMT

Koodo keeps offering me to switch over to them from Public Mobile and saying it will cost the same and a free months service to start,do ya all think its a good idea,im happy with public,but with Koodoo i will get a live person for service...any thoughts?

Re: Koodoo vs Public Mobile

xCameron94x — Thu, 27 Apr 2017 18:33:21 GMT

are you a legacy plan holder? This is why pepole are seeing this. PM is basically phasing out everything call center related to go online. They're all under Telus. So if you prefer someone to talk to, and hardware support, it could be a good option.

Re: Koodoo vs Public Mobile

Heavyrocker — Thu, 27 Apr 2017 18:36:44 GMT

And koodo says no contracts,just the same plan month to month,seems tempting,the offer ends end of April.

Re: Koodoo vs Public Mobile

xCameron94x — Thu, 27 Apr 2017 18:39:52 GMT

I always go month to month- I hate contracts (or tabs is what Koodo is known for). If you are a legacy customer, and dont switch to Koodo, you'll see a $3 price increase on your plan.

Its all about what you need and want. So if you prefer support with a real person at a kisok, or over the phone, it could be a good option.

Re: Koodoo vs Public Mobile

CaNuCk07 — Thu, 27 Apr 2017 18:46:55 GMT

It's a personal choice, but a no brainer to me, everything stays the same, no $3 increase and you get phone support.

Re: Koodoo vs Public Mobile

will13am — Thu, 27 Apr 2017 19:08:15 GMT

If I were a legacy customer, I would go to Koodo. The writing is on the wall, things are not going to be the same with Public Mobile. So why not leave when conditions are better.

Re: Koodoo vs Public Mobile

Heavyrocker — Thu, 27 Apr 2017 19:21:06 GMT

When does the $3.00 increase start?....end of this month?

Re: Koodoo vs Public Mobile

CaNuCk07 — Thu, 27 Apr 2017 19:37:45 GMT

whenever the deadline was to switch

Re: Koodoo vs Public Mobile

WearySky — Thu, 27 Apr 2017 19:40:11 GMT

@Heavyrocker wrote:
When does the $3.00 increase start?....end of this month?

Started April 1. More information here: https://publicmobile.ca/en/on/serviceupdate

I feel like there was one feature that was actually an extra paid add-on with Koodo, that's included in PM legacy plans. But now I can't remember what it is. Call forwarding maybe? Ugh, I can't find the thread about it now. 😕

Re: Koodoo vs Public Mobile

Watoko — Thu, 27 Apr 2017 19:55:27 GMT

@WearySky wrote:
@Heavyrocker wrote:
When does the $3.00 increase start?....end of this month?
Started April 1. More information here: https://publicmobile.ca/en/on/serviceupdate

I feel like there was one feature that was actually an extra paid add-on with Koodo, that's included in PM legacy plans. But now I can't remember what it is. Call forwarding maybe? Ugh, I can't find the thread about it now. 😕

I think it was Call Forwarding, but I also believe in that thread if you argued with them and said it was part of your old plan, then they would have included it at no additional cost...Trying to find that thread too haha.

Re: Koodoo vs Public Mobile

Luddite — Thu, 27 Apr 2017 21:01:26 GMT

@Heavyrocker The only Legacy plan truly worth the effort to maintain is the $19 provincial only calling. The $25 Canada wide calling and texting might be IF you do a lot of calling outside your province. Otherwise the current calling/texting promo will actually be cheaper when Rewards are considered.

If you don't like Koodo you can always return.

BTW: Koodo tech support is NOT always free; anything you can do on self serve is NOT included but charged at $5 (I believe) per incident.

Re: Koodoo vs Public Mobile

Heavyrocker — Thu, 27 Apr 2017 21:51:58 GMT

LUD:

Ive been googling kodoo reviews of customers and it dont look that good,im thinking ill stick with PM,if it aint broke,why fix it.Another thing is PM hasnt increased the price of my account for over 3 years.Whos to say koodoo wont jack up the price a few months later.

Re: Koodoo vs Public Mobile

echf — Fri, 28 Apr 2017 06:04:09 GMT

@Heavyrocker wrote:
LUD:

Ive been googling kodoo reviews of customers and it dont look that good,im thinking ill stick with PM,if it aint broke,why fix it.Another thing is PM hasnt increased the price of my account for over 3 years.Whos to say koodoo wont jack up the price a few months later.

I would say you won't feel any different. PM and Koodo's parent is the same. The network is the same. And I haven't heard Koodo like to increase prices on old customer (I heard Bell/Virgin likes to).

If you have a newer phone, Koodo offer fancy features like visual voicemail.

Re: Koodoo vs Public Mobile

WearySky — Fri, 28 Apr 2017 13:23:37 GMT

@Heavyrocker wrote:
LUD:

Ive been googling kodoo reviews of customers and it dont look that good,im thinking ill stick with PM,if it aint broke,why fix it.Another thing is PM hasnt increased the price of my account for over 3 years.Whos to say koodoo wont jack up the price a few months later.

PM and Koodo are both just Telus sub-brands.

If you're a legacy customer, PM *is* increasing your price this month, by $3 a month. That's why they're sending you the Koodo offer, so that you don't have to have a price increase. But Koodo, as far as I know, has a pretty good reputation for keeping grandfathered plans around similarly to PM.

Re: Koodoo vs Public Mobile

Quest — Fri, 28 Apr 2017 14:18:40 GMT

@Heavyrocker When you are switching to Koodo or to one of their Newest Plans you basically helping and supporting PM in becoming Truly and Fully On Line Mobile Company.

If they will be able to achieve that probably more Great Promos will come.

Re: Koodoo vs Public Mobile

Mana — Sun, 30 Apr 2017 13:23:19 GMT

Does this mean that slowly everything even all non-legacy plans will get moved to Koodo?

Re: Koodoo vs Public Mobile

WearySky — Sun, 30 Apr 2017 13:36:05 GMT

@Mana wrote:
Does this mean that slowly everything even all non-legacy plans will get moved to Koodo?

No. They're working hard to build up the non-legacy subscriber base. They just want to get rid of the legacy plans because they want to get rid of the call centre.

Re: Koodoo vs Public Mobile

Quest — Sun, 30 Apr 2017 14:06:52 GMT

@Mana wrote:
Does this mean that slowly everything even all non-legacy plans will get moved to Koodo?

@Mana We are talking here about Pioneer Customers. If you want to know who is Pioneer, there is a part on this forum exclusively devoted to that topic.

Public Mobile want to become fully on line and get rid of call center. In order to do that they are working very hard to encourage some users to switch to Koodo or to one of their Latest Plans.

I think that some of the latest deals are design for Pioneers that don't want to switch to Koodo but stay with PM.

@WearySky Explained it probably the best way.

On the other hand I know why @Mana has doubts.

There are some rumors circulating at Koodo Kiosks that PM is going to close soon which is obviously not true but convincing enough for others to switch in panic to Koodo without knowing the facts.

There is nothing wrong with switching to Koodo if it is done consciously and based on individual preferences.

Re: Koodoo vs Public Mobile

Al_C — Mon, 23 Apr 2018 15:36:03 GMT

The Koodoo plan I was offered by text is slightly cheaper than my current PM one, without even taking a $3 incerease into account. However I just renewed my 90 day plan a couple of weeks ago, I'm guessing I would lose that and that's why Koodoo offers the $100 in bill credits? Would be nice if I got a refund for the 2 months remaining that I paid for but that's likely too good to be true.

Anyone have any experience/feedback about this?

Re: Koodoo vs Public Mobile

Wonder_why — Mon, 23 Apr 2018 15:45:37 GMT

@Heavyrocker you answer it already yourself 😃