topic Re: Still no data access after three days of switching to public mobile in Get Support

Still no data access after three days of switching to public mobile

pennyang — Wed, 05 Jan 2022 07:00:34 GMT

I have an iPhone 6s, switched to public mobile three days ago. I did all the suggestions the good people in the community suggested, I cannot find the mobile setting ->mms setting on the phone and Apple store cannot help me with that either.i have no reply from the moderator since.

Does anyone know what else I can do?

and if I can ask for a refund???

Re: Still no data access after three days of switching to public mobile

krazykiwi — Tue, 02 Oct 2018 16:32:05 GMT

@pennyang wrote:
I have an iPhone 6s, switched to public mobile three days ago. I did all the suggestions the good people in the community suggested, I cannot find the mobile setting ->mms setting on the phone and Apple store cannot help me with that either.i have no reply from the moderator since.
Does anyone know what else I can do?
and if I can ask for a refund???

Sorry I missed any previous post you may have made.

Is it Data and MMS or just MMS? I am using an iphone 6.

Re: Still no data access after three days of switching to public mobile

mimmo — Tue, 02 Oct 2018 16:32:21 GMT

@pennyang are you able to /did you try your sim in a different phone (friend, family member , co worker etc... that will help isolate hardware vs account issue. nad of course settuung up apn in new phone.

Re: Still no data access after three days of switching to public mobile

pennyang — Tue, 02 Oct 2018 16:36:04 GMT

Data, it is in the mobile setting, and mms setting (not messages)

Re: Still no data access after three days of switching to public mobile

PJC — Tue, 02 Oct 2018 16:36:54 GMT

Have you tried resetting your network settings?

Re: Still no data access after three days of switching to public mobile

pennyang — Tue, 02 Oct 2018 16:37:40 GMT

Yes I did. Several times

Re: Still no data access after three days of switching to public mobile

krazykiwi — Tue, 02 Oct 2018 16:38:34 GMT

@pennyang wrote:
Data, it is in the mobile setting, and mms setting (not messages)

Were you able to set the APN settings. MMS is selected on under messaging?

EDIT: Manually?

Re: Still no data access after three days of switching to public mobile

pennyang — Tue, 02 Oct 2018 16:41:06 GMT

I changed the apn settings, but I see no mms setting available

Re: Still no data access after three days of switching to public mobile

krazykiwi — Tue, 02 Oct 2018 16:43:43 GMT

@pennyang wrote:
I changed the apn settings, but I see no mms setting available

MMS just needs to be selected on . It is under Messages, near the bottom.

EDIT: correction, about half way down

Re: Still no data access after three days of switching to public mobile

krazykiwi — Tue, 02 Oct 2018 16:48:30 GMT

@pennyang wrote:
I changed the apn settings, but I see no mms setting available

Cofirm it is "isp.mb.com" for celluar data APN setting?

Re: Still no data access after three days of switching to public mobile

pennyang — Tue, 02 Oct 2018 16:49:22 GMT

It is not the messages. I cannot find mms setting under mobile setting..

Re: Still no data access after three days of switching to public mobile

krazykiwi — Tue, 02 Oct 2018 16:51:31 GMT

@pennyang wrote:
It is not the messages. I cannot find mms setting under mobile setting..

I understand it is not the messages, but the MMS setting is under messages because it can work even if you don't have a data plan! Just want to confirm it is selected on.

Re: Still no data access after three days of switching to public mobile

pennyang — Tue, 02 Oct 2018 16:52:16 GMT

Some websites said sp.mb.com

i tried both, none worked

Re: Still no data access after three days of switching to public mobile

pennyang — Tue, 02 Oct 2018 16:58:53 GMT

It is already on

Re: Still no data access after three days of switching to public mobile

krazykiwi — Tue, 02 Oct 2018 16:56:23 GMT

@pennyang wrote:
Some websites said sp.mb.com
i tried both, none worked

Cofirm in your Self Serve Account you have Data being displayed? Should look like 4608/4608 mb, indicating you haven't used any of the 4.5gb or what ever amount you have on your plan?

Re: Still no data access after three days of switching to public mobile

krazykiwi — Tue, 02 Oct 2018 16:57:14 GMT

@pennyang wrote:
It is done!

It is working? What fixed it or did it just start working?

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Still no data access after three days of switching to public mobile

pennyang — Tue, 02 Oct 2018 17:00:38 GMT

It is active. I have the amount shown like that

Re: Still no data access after three days of switching to public mobile

krazykiwi — Tue, 02 Oct 2018 17:03:24 GMT

@pennyang wrote:
It is active. I have the amount shown like that

Oh, ok. Have you tried a factory reset, not just a network reset! Select to keep the information.

EDIT: "Reset All settings"

Re: Still no data access after three days of switching to public mobile

krazykiwi — Tue, 02 Oct 2018 17:10:21 GMT

@pennyang wrote:
It is active. I have the amount shown like that

You didn't happen to have your sim pin selected on with your previous carrier? If so it needs to be off.

Re: Still no data access after three days of switching to public mobile

pennyang — Tue, 02 Oct 2018 17:20:40 GMT

I have turned the sim off too already