topic Re: Help!!!!!! Cant connect when calling in Get Support

Help!!!!!! Cant connect when calling

Icemaid — Wed, 05 Jan 2022 07:00:31 GMT

Whenever I try to call someone I immediately get disconnected and it says call ended

Re: Help!!!!!! Cant connect when calling

krazykiwi — Tue, 02 Oct 2018 16:04:38 GMT

@Icemaid wrote:
Whenever I try to call someone I immediately get disconnected and it says call ended

That is weird.

Which plan do you have?

Was it working properly than started doing this?

Re: Help!!!!!! Cant connect when calling

stonechucker — Tue, 02 Oct 2018 16:05:22 GMT

Is this something new? Are you a new customer? What is your specific plan?

Re: Help!!!!!! Cant connect when calling

savvy — Tue, 02 Oct 2018 16:08:17 GMT

@Icemaid wrote:
Whenever I try to call someone I immediately get disconnected and it says call ended

If you are an existing customer it could be you used up all of your mins. Let us know some details so we can narrow it down further. When I used up my mins it actually sent me a text that I had 10 mins left the minute I ran out of mins....Then another call wouldn't go through and I was confused, so maybe that happened to you too? If so, did you check your account in top right corner?

Re: Help!!!!!! Cant connect when calling

Icemaid — Tue, 02 Oct 2018 16:14:29 GMT

I have unlimited canada/us calling so haven't run out of minutes.

I can text, receive texts and answer calls but wont let me call out.

this has just started yesterday, was working before that.

Re: Help!!!!!! Cant connect when calling

krazykiwi — Tue, 02 Oct 2018 16:16:29 GMT

@Icemaid wrote:
I have unlimited canada/us calling so haven't run out of minutes.
I can text, receive texts and answer calls but wont let me call out.
this has just started yesterday, was working before that.

Have you contascted the MODs?

To get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with your account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message.

In your message please include:

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Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

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Re: Help!!!!!! Cant connect when calling

krazykiwi — Tue, 02 Oct 2018 16:24:30 GMT

@Icemaid wrote:
I have unlimited canada/us calling so haven't run out of minutes.
I can text, receive texts and answer calls but wont let me call out.
this has just started yesterday, was working before that.

Before you do that, confirm that your account shows active and it shows Canada/US Wide calling in the acccount?

Re: Help!!!!!! Cant connect when calling

stonechucker — Tue, 02 Oct 2018 16:21:14 GMT

@Icemaid wrote:
I have unlimited canada/us calling so haven't run out of minutes.
I can text, receive texts and answer calls but wont let me call out.
this has just started yesterday, was working before that.

Is it one number in particular, or is it all outgoing calls?

Re: Help!!!!!! Cant connect when calling

Icemaid — Tue, 02 Oct 2018 16:27:57 GMT

everything shows as active, and its to all numbers

Re: Help!!!!!! Cant connect when calling

krazykiwi — Tue, 02 Oct 2018 16:29:13 GMT

@Icemaid wrote:
everything shows as active, and its to all numbers

Ok, if you haven't did any changes to your account recently than follow my directions above to contact the MODs.

Re: Help!!!!!! Cant connect when calling

srlawren — Tue, 02 Oct 2018 16:43:34 GMT

@Icemaid wrote:
everything shows as active, and its to all numbers

@Icemaid forgive me for asking, but have you tried rebooting your phone? (Aka power it off, wait 30 seconds, power it back on). If not, could you try that and see if it changes anything?

Re: Help!!!!!! Cant connect when calling

Icemaid — Tue, 02 Oct 2018 16:50:58 GMT

Yup, next step factory reset i guess

Re: Help!!!!!! Cant connect when calling

srlawren — Tue, 02 Oct 2018 17:26:01 GMT

@Icemaid wrote:
Yup, next step factory reset i guess

@Icemaid do you have access to another SIM card you could try in your phone (friend, family member, coworker) and/or an unlocked (or locked to telus/koodo is fine) phone you could try your SIM card in? I'm not thinking it's the phone that's the issue, and a factory reset is pretty invasive procedure. I suspect this is an account issue/system gltich more likely than phone issue.

Re: Help!!!!!! Cant connect when calling

Icemaid — Tue, 02 Oct 2018 17:48:44 GMT

Thanks, didn't think of trying that, will see what happens

Re: Help!!!!!! Cant connect when calling

srlawren — Tue, 02 Oct 2018 18:36:36 GMT

@Icemaid wrote:
Thanks, didn't think of trying that, will see what happens

@Icemaid please keep us posted!

Re: Help!!!!!! Cant connect when calling

will13am — Tue, 02 Oct 2018 18:52:13 GMT

Instead of going straight to factory reset, I would try clearing the phone dialer app data, stopping the ap and restarting it. This is definitely a phone software issue. Another option is to download a different dialer to see if that helps.