topic Re: Data not working in Get Support

Data not working

simcko — Wed, 05 Jan 2022 07:00:16 GMT

I just signed up and found the data is not working. I checked the APN settings and it's ok. It works on my son's phone but not mine. My phone is a LG V20. Any help is much appreciated.

Re: Data not working

will13am — Tue, 02 Oct 2018 03:17:37 GMT

@simcko, sometimes LG phones need a network reset in order to work. Please give that a try.

Re: Data not working

MoreYummy — Tue, 02 Oct 2018 03:18:07 GMT

Are other service working?

Have you restart your phone after signed up the service.

Also you can test it by using swap sim card between the phone that works and doesnt etc, to find out why.

Re: Data not working

will13am — Tue, 02 Oct 2018 03:21:20 GMT

@MoreYummy wrote:
Are other service working?
Have you restart your phone after signed up the service.

Also you can test it by using swap sim card between the phone that works and doesnt etc, to find out why.

The SIM has already been tested in a different phone and so there is nothing wrong with the account or SIM. It comes down to some sort of setting issue on the V20 or worst case, phone has hardware problems.

Re: Data not working

imm1304 — Tue, 02 Oct 2018 03:22:26 GMT

Hey @simcko,

Welcome to PM!

Verify that mobile data is enabled and that there are no mistakes in the APN, pay extra attention for any extra space etc.

Just to clarify, you are saying that data works using your sim card in your son's phone. Right?

V20 is compatible with PM, so thats not the issue. Try resetting the network settings and reboot.

Re: Data not working

simcko — Tue, 02 Oct 2018 03:23:52 GMT

so, I have to do a factory reset, correct?

Re: Data not working

will13am — Tue, 02 Oct 2018 03:38:43 GMT

@simcko wrote:
so, I have to do a factory reset, correct?

No, network reset is different from factory reset. Only various network settings stored on the phone are reset. Factory reset clears everything. No need to do that much.

Re: Data not working

will13am — Tue, 02 Oct 2018 03:41:43 GMT

@slash407 wrote:
if u do a quick google search, theres plenty of apn setting configurations u can try, to save every1 da headache, i tried all of them and nothing worked. Waste

The official Public Mobile knowledge base on setting up the APN is found in the second half of this knowledge base.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

Re: Data not working

will13am — Tue, 02 Oct 2018 03:46:32 GMT

Here is an old thread where a V20 had issues connecting. Apparently, adding default,mms,supl,dun was the solution.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/LG-V20-LTE-not-auto-connecting-to-LTE/td-p/179233

Re: Data not working

ashleyb — Tue, 02 Oct 2018 03:54:56 GMT

Have you tried putting in the APN settings? I know with my Samsung i had to enter that before it began working.

Re: Data not working

simcko — Tue, 02 Oct 2018 04:07:37 GMT

how to do a network reset?

Re: Data not working

simcko — Tue, 02 Oct 2018 04:14:23 GMT

how to add "default......"? don't get it

Re: Data not working

islandgirl747 — Tue, 02 Oct 2018 04:42:07 GMT

Your phone may be too old. It was thought that my Iphone 4 would work with the Public Mobile Sim card and it didn't, so it may be time for you to upgrade your phone.

Re: Data not working

Anonymous — Tue, 02 Oct 2018 04:46:34 GMT

@simcko wrote:
how to add "default......"? don't get it

Maybe have a look here to get going.

I typed in "lg v20 apn settings" into a search engine and checked out a couple results.

In a self-serve place y'gotta kinda serve yourself. If that's not possible then maybe you need to be elsewhere that has more customer services available to pay for in your monthly rate.

Re: Data not working

MoreYummy — Tue, 02 Oct 2018 05:29:15 GMT

Which default are you referring to?

It could be just nothing in it.

Re: Data not working

will13am — Tue, 02 Oct 2018 12:13:50 GMT

@simcko wrote:
how to add "default......"? don't get it

APN editing. Depending on the GUI, there should be a way to bring up the edit menu.

Re: Data not working

simcko — Tue, 02 Oct 2018 16:30:40 GMT

@will13am wrote:
@simcko wrote:
how to add "default......"? don't get it
APN editing. Depending on the GUI, there should be a way to bring up the edit menu.

Thanks. I've tried all settings and didn't work. Started the factory reset and it works fine now. Appreciate your help.

Re: Data not working

srlawren — Tue, 02 Oct 2018 16:49:38 GMT

@slash407 wrote:
hi, im in da same boat. data doesnt work for me either. Complete bull**bleep**

@slash407 alright so I've seen you mention this in a few threads now. What is your phone's brand and model?