topic the phone can't make a call in Get Support

the phone can't make a call

Cypm — Wed, 05 Jan 2022 07:00:09 GMT

since this morning the phone can\t make a call it is no long distance call however i just call the local please relove the problem for me have send private message this morning also however so far nobody reply yet.

@Mary_M

Re: the phone can't make a call

Mary_M — Tue, 25 Apr 2017 15:22:35 GMT

Good morning @Cypm,

thank you for reaching out to us!

I'm sorry to hear that you have experienced some difficulties using your services - you've come to the right place for help. Rest assured that I have received your private message and I will be respond shortly.

Regards,

Mary

Re: the phone can't make a call

xCameron94x — Tue, 25 Apr 2017 15:24:24 GMT

by local do you mean the same province? Calling should work. If you have an extra phone can you put the SIM in that phone and see if there's a similar issue. If it is, its most likey a SIM issue.

Did your plan expire and you forogt to pay your bill? This could also be a factor

Re: the phone can't make a call

Mary_M — Tue, 25 Apr 2017 15:26:49 GMT

@@Cypm,, it seems like your plan did not renew - please view your private messages for more details 🙂

Mary