topic Cannot send or receive phone calls in Get Support

Cannot send or receive phone calls

Tadaley — Tue, 04 Jan 2022 10:17:38 GMT

I transferred my number from eastlink yesterday and I cannot send or Phone calls

Re: Cannot send or receive phone calls

t_p — Tue, 02 Nov 2021 21:22:42 GMT

@Tadaley wrote:
I transferred my number from eastlink yesterday and I cannot send or Phone calls

Did you get and reply Yes to a texto from eastlink to approve the transfer?

If not the port is not complete. I'll send you a phone number to check and restart the process if necessary. Check your inbox.

Edit: If you're asked to contact PM to reinitiate the request, open a ticket via:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1n1doJroLwunnRGLWzZdKyN27bm&lang=en&

Re: Cannot send or receive phone calls

softech — Tue, 02 Nov 2021 21:18:47 GMT

@Tadaley

Was that Easylink Mobile or Homephone?

If Mobile, you should have received a text and you need to reply within 90 mins. Did you got that?

If Homephone, it might take couple days, 3 business days to 7 days

There is a number you can call to confirm the porting status..they will advise what to do or re-trigger the process if it was Mobile and you missed the text i will private message you , please check your Community inbox on the top right envelope icon

Re: Cannot send or receive phone calls

Tadaley — Tue, 02 Nov 2021 21:36:00 GMT

Yes, I did receive the messsge from Eastlink and I did reply yes

Re: Cannot send or receive phone calls

Tadaley — Tue, 02 Nov 2021 21:37:11 GMT

I did receive the messsgd from Eastlink and I did reply yes

Re: Cannot send or receive phone calls

Anonymous — Tue, 02 Nov 2021 21:39:30 GMT

@Tadaley

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

This is quick and simple,

if you can't fix it you have to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Cannot send or receive phone calls

t_p — Tue, 02 Nov 2021 21:42:18 GMT

@Tadaley wrote:
Yes, I did receive the messsge from Eastlink and I did reply yes

@Tadaley

Contact CS via the link I posted up there.

Oh...have you used the phone number sent?

Re: Cannot send or receive phone calls

computergeek541 — Tue, 02 Nov 2021 22:51:32 GMT

@Tadaley wrote:
I transferred my number from eastlink yesterday and I cannot send or Phone calls

Please don't make any adjustments to your APN settings unless you're having data issues. That cannot fix issues with phone calls. Further, although you asked for a number to be ported in, the issue here apears to be with the Public Mobile service not being activate properly. So while CSA may be needed, this isn't a number porting-specific problem since outgoing calls aren't working either.

Re: Cannot send or receive phone calls

softech — Tue, 02 Nov 2021 23:17:47 GMT

@Tadaley Just want to confirm, can you make outgoing calls?

and when people tried to call you , you didn't receive it, right?. but do they hear your Eastlink voicemail or your new PM voicemail?

is Mobile Data working?

What is showing on your phone screen? No network? SIM not provisioned?

Re: Cannot send or receive phone calls

darlicious — Tue, 02 Nov 2021 23:37:22 GMT

@Tadaley

Do you have any services? Or are you just not getting incoming calls? If you cannot use data, send or recieve texts and calls then you have a different issue.

Does your eastlink sim card still work? If it no longer works then your phone number has been successfully ported into your account.

If you have no working services then you have a sim card provisioning issue that only pm customer support can resolve. Contact customer support as previously provided and type in "sim card not provisioned upon activation" and "human" and follow the prompts to submit your support ticket.

Re: Cannot send or receive phone calls

esjliv — Wed, 03 Nov 2021 00:23:00 GMT

@Tadaley wrote:
I transferred my number from eastlink yesterday and I cannot send or Phone calls

@Tadaley

Have you performed a Reset of your Network Settings yet?

Also, is it possible your phone locked to Eastlink? Contact them to unlock it for you. You will need your imei number, dial *#06# to get it.

And just to be sure...Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/