topic Re: Lost phone in Get Support

Lost phone

Jasoda — Wed, 05 Jan 2022 06:59:55 GMT

I lost my phone in December I would like to stop my automatic payment.my phone number is 43*******

Re: Lost phone

Samianauman — Mon, 24 Apr 2017 06:29:23 GMT

DUPLICATE TOPIC
@Jasoda
Remove your number from here too

Sorry for the loss

What you can do if you still have a access login to your account and remove your credit information for any new charges
2nd if you want to keep a service you can order a new sim and once you get a sim you can click on sim change then update sim number to move your account to new sim ONLY IF YOU WANT TO KEEP THE PLAN if you don't you can simply remove autopay by removing credit card detail and account won't get renewed and will be suspended by its own
But if you want to close right away send a private message to moderators team and they will help you out with the quick process here how you can contact mod
In your private message to any moderator whatever bits of the following info you have:
* PM account email address
* PM phone number
* Detailed explanation
* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)
Here is the link for how to contact moderators
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Also it's a public community forum you shouldn't be putting personal details like your phone number

Goto your post click on 3 dots on right side click edit and remove your NUMBER ITS A OPEN FOURM THX

Re: Lost phone

Watoko — Mon, 24 Apr 2017 06:31:24 GMT

To remove automatic payment manually, follow these steps:

Log into your Self Serve Account
Click "Payment" tab
Click "Manage Autopay"
Click "Remove AutoPay"
Voila you're done!

Re: Lost phone

Raven_Jet — Mon, 24 Apr 2017 11:17:40 GMT

Please edit your post and remove your number. This is a public forum.

I would hate to lose my phone. The good thing is PM doesn't allow over usage of data etc so your bill won't be thousands of dollars if someone uses it.

Can you go into self serve and see if your data is being used?

Re: Lost phone

SD08 — Mon, 24 Apr 2017 11:33:43 GMT

@Jasoda

You should also mark your phone as "lost" in your PM self-serve account. To do this, go to Plan & Add-ons, then Lost/Stolen Phone. This will prevent anyone else from using your phone service in the meantime.

Re: Lost phone

Samianauman — Mon, 24 Apr 2017 18:44:02 GMT

@Jasoda
As I mentioned earlier if you still want to keep the plan specially if you have a Falls promo plan 12gb it's not available anymore I would suggust login and and you can order a new sim as well and once you received the sim login to self serve and change your sim number to a new one
If you want to keep the services with public mobile