topic Can’t use internet at all in Get Support

Can’t use internet at all

Bjiang18 — Wed, 05 Jan 2022 06:59:51 GMT

Hi,

I have a plan with 500 mb data per month. But i cannot use the internet at all. Does anyone know what’s wrong?

thanks a lot

Bill

stonechucker — Mon, 01 Oct 2018 19:47:41 GMT

Either your data isn't enabled on your device, or your APN Settings need to be updated.

Please check the Knowledge Base for many useful tips!

ShawnC13 — Mon, 01 Oct 2018 19:48:35 GMT

@Bjiang18 wrote:
Hi,
I have a plan with 500 mb data per month. But i cannot use the internet at all. Does anyone know what’s wrong?
thanks a lot
Bill

You will probably need to check your APN settings. Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!

will13am — Mon, 01 Oct 2018 20:04:37 GMT

@Bjiang18, check out this knowledge base for what to do after activation. It is very likely to be applicable to your case.