topic Not going good in Get Support

Not going good

tylerdetox — Wed, 05 Jan 2022 06:59:15 GMT

Hey everyone,
So I tried to renew my plan today, but my plan is gone. On top of that, self serve states I already have enough balance for my current plan ($50 mo 2gb plan, only have a $5 balance)

Its almost impossible to restore service without contacting you guys. Possibly it's a bug you guys need to fix, but the plan chooser also shows a error.

Anyways, if you guys could restore my service that would be nice.
Thanks !

Re: Not going good

CaNuCk07 — Fri, 21 Apr 2017 13:39:43 GMT

@tylerdetox You;ll need t o send a private message to the moderators to get this looked at. I'm sure they'll have you fixed up in no time.

The link below will help you with contacintng them.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Not going good

imm1304 — Fri, 21 Apr 2017 13:41:16 GMT

Hey @tylerdetox,

This seems to be a new glitch surfacing since yesterday. I saw a couple of similar posts yesterday for the first time.

Please send a private message to @Mary_M right away with your public mobile phone number to get help.

Re: Not going good

Mary_M — Fri, 21 Apr 2017 14:13:22 GMT

Good morning @tylerdetox,

Thank you for reaching out to us!

I'm really sorry to hear that you're experiencing the renewal issue - as mentioned, this is a glitch in the system and our team is working on it. In the meantime, I'm here to help you get your services up and running ! 🙂

Can you please send me your phone number via private message?

Thanks,

Mary

Re: Not going good

tylerdetox — Fri, 21 Apr 2017 16:18:55 GMT

Perfect, you guys got me back up. Want to say thank you for fixing me up quickly ! PM is the best !

Re: Not going good

leandrofontp — Fri, 21 Apr 2017 16:27:43 GMT

you can email them i have a number you could also call 18882211687