topic Re: Long Distance Add On? in Get Support

Long Distance Add On?

immokalee_1 — Wed, 05 Jan 2022 06:59:13 GMT

Hi,

since a few days we receive the automated message that we can‘t complete the call since we don’t have a Long Distance Add on, although we only call local (Ontario) numbers. Our plan includes provincial wide calls.

Any idea what the issue could be?

Re: Long Distance Add On?

hairbag1 — Mon, 01 Oct 2018 16:05:20 GMT

Try dialling 1 before area code. Are you very close to Quebec border ? Sometimes tjhat poses problems.

Re: Long Distance Add On?

mimmo — Mon, 01 Oct 2018 16:44:04 GMT

@immokalee_1 everything else works? I think someone else has a similar issue and you will need mods to look into it.

As a stopgap you can get a fongo VoIP number to use with data to make calls

Re: Long Distance Add On?

immokalee_1 — Mon, 01 Oct 2018 16:47:54 GMT

Thanks, everything else works.

i also sent a direct message to the moderator_team but haven’t heard anything yet.

Re: Long Distance Add On?

srlawren — Mon, 01 Oct 2018 18:22:02 GMT

@immokalee_1 do you happen to be close to the Quebec or Manitoba provincial borders, by chance?

Re: Long Distance Add On?

immokalee_1 — Mon, 01 Oct 2018 21:47:33 GMT

No, we are in the Greater Toronto Area.

Re: Long Distance Add On?

stonechucker — Mon, 01 Oct 2018 23:24:39 GMT

Is it all numbers you’re calling, or only a certain few? I’ve seen newish numbers become available, and Public Mobile hasn’t had them setup in the province wide configuration.

Re: Long Distance Add On?

srlawren — Tue, 02 Oct 2018 00:00:33 GMT

@immokalee_1 wrote:
No, we are in the Greater Toronto Area.

@immokalee_1 okay, it was a long shot. This is a common issue for people with province-wide talk plans that are physically near a border (such as Ottawa/Hull/Gatineau area). Sometimes their phone will pick up signal of a tower on the other side of the border, at which point long distance add-on minutes would be required to make calls back into their own province. But it doesn't sound like it would apply to you.

Unfortunately, you'll have to sit tight until the moderator team gets back to you. 😞

Re: Long Distance Add On?

CS_Agent — Tue, 02 Oct 2018 00:52:34 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: Long Distance Add On?

wetcoaster — Tue, 02 Oct 2018 01:05:42 GMT

@CS_Agent wrote:
Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

@CS_Agent

Sorry to be that person, but... Have you read the posts before responding?

This note has the timestamp of 10-01-2018 09:47 AM, that's 8 hours ago.

@immokalee_1 wrote:
Thanks, everything else works.
i also sent a direct message to the moderator_team but haven’t heard anything yet.

The community has tried to trouble shoot in the meantime but it looks like waiting for a solution (via PM) from you / your collegues is needed.

Re: Long Distance Add On?

immokalee_1 — Tue, 02 Oct 2018 12:07:38 GMT

I sent a private message yesterday to mod team