topic Re: Payment issues in Get Support

Payment issues

2Colin — Wed, 05 Jan 2022 06:58:58 GMT

Hi everyone been with public mobile for a while now and everything has been good. Until yesterday my account plan ran out and I forgot to top it up. So I went and put in a bit extra than needed. But now my balance is 48 $ and the amount due is 13$. Why is it that my balance isn't paying off my 13 dollars?

Thanks,

Colin Enns

Re: Payment issues

Samianauman — Thu, 20 Apr 2017 15:34:59 GMT

What plan are you on and your renewal date was yesterday ?

Re: Payment issues

2Colin — Thu, 20 Apr 2017 15:37:35 GMT

Yes it was yesterday. But my payment due date has now been moved to july. And im on a plan for 120 dollars for 90 days 6gbs of data and unlimited calling and texting.

Re: Payment issues

Samianauman — Thu, 20 Apr 2017 15:39:00 GMT

And your service is active and everything working properly

Re: Payment issues

Samianauman — Thu, 20 Apr 2017 15:45:06 GMT

If you setup autopay money usually withdrawals by its self on renewal date

If you have autopay active just curious why you top up extra money manually

But if don't have autopay and you feels there issues with payment and fund I would suggest send a pm to mod they will look after your concerns

Send your number and email with details explanation
Here is the link for how to contact moderators
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Payment issues

2Colin — Thu, 20 Apr 2017 15:43:49 GMT

No im not able to make or recieve calls and my data won't work. But it looks like i can text.

Re: Payment issues

2Colin — Thu, 20 Apr 2017 15:44:53 GMT

I don't have any kind of auto pay set up I just put money into the account usually.

Re: Payment issues

Samianauman — Thu, 20 Apr 2017 15:46:12 GMT

Send a msg to mod check my earlier reply that I send to u how to contact mod

Re: Payment issues

2Colin — Thu, 20 Apr 2017 15:47:55 GMT

Thanks very much for all the help.

Re: Payment issues

Samianauman — Thu, 20 Apr 2017 15:55:27 GMT

No problem @2Colin
Just a suggestion decision always your autopay is a great feature once you setup then you don't have to worry about renewal dates and also you will save six dollars since you have a 90 days plan with public mobile just a suggestion

Re: Payment issues

SASH — Thu, 20 Apr 2017 15:50:20 GMT

Your best bet is to reach a PM moderator to resolve. See who is available from the main Community page, and drop them a message with you concerns. I am sure they will work it out for you.

Goodluck!

Re: Payment issues

brittany1725 — Fri, 21 Apr 2017 00:07:47 GMT

Hi,

I'm having the same problem. I'm on the 30 day plan, my account has a positive balance, amount due says $0.00 and my next payment is May 19 but my phone isn't working, not text, no talk, no data. I've already sent a private message but have no idea when this will get resolved.

Re: Payment issues

Samianauman — Fri, 21 Apr 2017 00:09:50 GMT

When did you send a private msg you usually get replies in few hours depending on word load on moderators but since you send s msg then don't worry they will look after you

Re: Payment issues

brittany1725 — Fri, 21 Apr 2017 00:10:33 GMT

not too long ago, I'm just anxious because i'm on break at work out in the middle of nowhere (I'm at a catering event) and my shift ends at 1am and I need to be able to call my ride to pick me up!

Re: Payment issues

Samianauman — Fri, 21 Apr 2017 00:12:15 GMT

Since they only work till 9 pm I would wait till 830 est if you don't get replied update us we can tag one of mod for you

Re: Payment issues

brittany1725 — Fri, 21 Apr 2017 00:13:35 GMT

I checked and there seems to be only 1 MOD currently online and her last check in was about 40 minutes ago, so I'll have to wait and see what happens. thanks for your help.

Re: Payment issues

brittany1725 — Fri, 21 Apr 2017 00:14:21 GMT

will do, much appreciated 🙂

Re: Payment issues

Samianauman — Fri, 21 Apr 2017 00:14:38 GMT

No problem

Re: Payment issues

Samianauman — Fri, 21 Apr 2017 00:38:38 GMT

Any reply yet from moderators

@brittany1725

Re: Payment issues

brittany1725 — Fri, 21 Apr 2017 00:39:50 GMT

Yes MarieHelene and I are talking now, thank you again for all your help, I really appreciate it.:)