topic Re: Changed plan doesn't work in Get Support

Changed plan doesn't twork

jeremiahluis — Wed, 05 Jan 2022 06:58:30 GMT

Hi,

I changed my plan last month to reflect today and it doesnt work. My canada-wide calling doesn't work at all. I need this active asap, my job relies on this.

Re: Changed plan doesn't twork

CalvinW — Tue, 18 Apr 2017 15:58:24 GMT

@jeremiahluis Send a private message to a moderator, fastest way to clear things up!

@Shazia_K

Re: Changed plan doesn't twork

jeremiahluis — Tue, 18 Apr 2017 16:00:59 GMT

I tried that but it seems he doesn't exist

Re: Changed plan doesn't twork

CalvinW — Tue, 18 Apr 2017 16:04:17 GMT

@jeremiahluis Press Shazia's name and then it would bring you a page to send her a private message. You might have sent a message to either Dave or Jeremy. They aren't moderators so maybe that's why you didn't get a response. Shazia is always really quick with reponses.

Re: Changed plan doesn't twork

Shazia_K — Tue, 18 Apr 2017 16:15:53 GMT

Hello @jeremiahluis,

Thank you for reaching out to me,

I did receive a private message from you but I was working on getting things fixed before I can answer 🙂

Can you reboot your phone please? everything should be working now.

Thanks @CalvinW 😄

Shazia

Re: Changed plan doesn't work

michaelmars — Sat, 09 Sep 2017 01:17:37 GMT

Hi there,

I'm new in Public Mobile. Just try first month network work fine and yestarday transfer my old number to Public and add nothing work already 24 hours.

Re: Changed plan doesn't work

jeremiahluis — Sat, 09 Sep 2017 03:17:08 GMT

Hi Micheal,

Welcome to publicmobile!

Try sending a private message to the moderators im sure they will able to help with your

question. Below id their profile, you will find "send this user a private message" on the right sidebar

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

lemme know if this helped you

Cheers

Re: Changed plan doesn't work

jeremiahluis — Sat, 09 Sep 2017 03:20:22 GMT

Also, they are very quick in their response usually its within couple of hours, weekends its probably slower. And have you tried rebooting your phone? (remembers 'IT crowd' 😉 )

Re: Changed plan doesn't work

wetcoaster — Sat, 09 Sep 2017 03:25:34 GMT

@michaelmars wrote:
Hi there,

I'm new in Public Mobile. Just try first month network work fine and yestarday transfer my old number to Public and add nothing work already 24 hours.

@michaelmarsyou have posted in an old thread. For future reference, you'll have more success of getting help when you are starting a new topic.

It looks like the port of your number is stuck. To get help you'll have to contact the @Moderator_Team with a private message. Include all relevant information like your account number, phone numbers etc.

Here is more information on contacting the moderator team:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Changed plan doesn't updated

dolraj22 — Wed, 11 Nov 2020 22:38:23 GMT

Hi i updated my plan last month and paid for that plan but my plan still not updated. Even charge me for new plan but still is old plan running .Please let me know to update my plan.

Re: Changed plan doesn't updated

Dunkman — Wed, 11 Nov 2020 23:04:10 GMT

@dolraj22 wrote:
Hi i updated my plan last month and paid for that plan but my plan still not updated. Even charge me for new plan but still is old plan running .Please let me know to update my plan.

@dolraj22

Did you choose to change your plan immediately or at next renewal? Two options. If immediately, your plan should have been changed immediately and you should have been charged immediately. If at next renewal, then you would have been charged at next renewal date.

Which plan are you on presently? Which plan do you want?

Maybe screenshot your payment history page to offer more information (blank out any personal information).