topic Re: I started my plan yesterday, I am still not getting data in Get Support

I started my plan yesterday, I am still not getting data

pennyang — Wed, 05 Jan 2022 06:58:25 GMT

Dear all,

I have an IPhone 6s, I can call but I have no data access. I have updated iOS, reinserted SIM card, restarted my phone, turned on and off airplane mode, all the above done several times, but I am still not getting any data. Thank you for answering my question!

Re: I started my plan yesterday, I am still not getting data

mimmo — Sun, 30 Sep 2018 16:47:42 GMT

Did you set up your Apn settings?

Re: I started my plan yesterday, I am still not getting data

popping — Sun, 30 Sep 2018 16:47:59 GMT

@pennyang

You are doing the right things to troubleshoot the problem.

Check you APN setting.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: I started my plan yesterday, I am still not getting data

CS_Agent — Sun, 30 Sep 2018 16:48:50 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: I started my plan yesterday, I am still not getting data

mimmo — Sun, 30 Sep 2018 16:51:02 GMT

@popping I always have trouble finding the Apn settings 🙂

Re: I started my plan yesterday, I am still not getting data

austinhuang — Sun, 30 Sep 2018 16:53:28 GMT

@pennyang wrote:
Dear all,
I have an IPhone 6s, I can call but I have no data access. I have updated iOS, reinserted SIM card, restarted my phone, turned on and off airplane mode, all the above done several times, but I am still not getting any data. Thank you for answering my question!

Open browser and go to any webpage.

If you get the zero balance warning page (https://publicmobile.ca/en/on/zero-balance) then it's an account issue. Check your self-serve account and Ask a moderator (Can take up to 48 hrs, 1 message at a time).
If it's a browser error, then it's a device issue. Check your APN settings.

Re: I started my plan yesterday, I am still not getting data

pennyang — Sun, 30 Sep 2018 17:05:02 GMT

yes, I did.

Re: I started my plan yesterday, I am still not getting data

glemlin — Sun, 30 Sep 2018 17:05:11 GMT

As stated, it's likely you need to manually configure an APN. Steps without having to check another topic:

Touch Settings
Touch Cellular.
Touch Cellular Data Options.
Touch Cellular Data Network.

Name: Public Mobile
APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80

Once those are in, hit save and select it.

Re: I started my plan yesterday, I am still not getting data

pennyang — Sun, 30 Sep 2018 17:05:40 GMT

I just sent it, thank you

Re: I started my plan yesterday, I am still not getting data

pennyang — Sun, 30 Sep 2018 17:06:25 GMT

I couldn't find the MMS setting on my phone under cellular data settings

Re: I started my plan yesterday, I am still not getting data

popping — Sun, 30 Sep 2018 17:10:36 GMT

@mimmo wrote:
@popping I always have trouble finding the Apn settings 🙂

iPhone APN settings, if allowed by PM, can be found at

Settings > Cellular > Cellular Data Options > Cellular Network
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Re: I started my plan yesterday, I am still not getting data

pennyang — Sun, 30 Sep 2018 17:14:20 GMT

@popping i couldn't find the MMS setting

thank you!

Re: I started my plan yesterday, I am still not getting data

Tarah-gve — Sun, 30 Sep 2018 18:42:51 GMT

I used to work for Apple and you have certainly done the first trouble shooting steps that apple would ask you to do.

The last restort is doing a back up to icloud and then a full restore.

If that doesn't work you can call in to Telus and speak with there tech department.

Re: I started my plan yesterday, I am still not getting data

popping — Sun, 30 Sep 2018 19:25:38 GMT

@pennyang wrote:
@popping i couldn't find the MMS setting
thank you!

Read the iPhone 6s instruction with a session on setting up MMS on iPhone 6s.

https://apn-canada.gishan.net/en/apn/public-mobile/apple-iphone-6s

Re: I started my plan yesterday, I am still not getting data

pennyang — Tue, 02 Oct 2018 02:32:44 GMT

Thank you all for trying to help me.

I still cannot get any data for 72 hours since I changed my plan to Public Mobile. There is no portal I can contact, I get no reply from the moderator for more than 48 hours. I tried everything.