topic Re: continuously receive unknown callers, turns out to be a Telus voice mail number in Get Support

continuously receive unknown callers, turns out to be a Telus voice mail number

michaelzheng — Wed, 05 Jan 2022 06:58:25 GMT

Re: continuously receive unknown callers, turns out to be a Telus voice mail number

Samianauman — Tue, 18 Apr 2017 15:17:55 GMT

Couples options you can manually block the number but as you mentioned it's a Telus voice mail number.

you can do send a msg to mod dept and explain the situation let's see what they have to say about it

In your private message to any moderator include whatever bits of the following info you have:
* PM account email address
* PM phone number
* PM SIM card number
* Detailed explanation
* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)
Here is the link for how to contact moderators
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

And last option

Login to your self serve and change your number to a new one

Re: continuously receive unknown callers, turns out to be a Telus voice mail number

CaNuCk07 — Tue, 18 Apr 2017 15:16:14 GMT

@michaelzheng Before you try any of hte other options i would contact a moderator first. let them take a look at your account and figure out what is going wrong.

Re: continuously receive unknown callers, turns out to be a Telus voice mail number

Samianauman — Tue, 18 Apr 2017 15:20:14 GMT

Agreed @CaNuCk07
I believe Telus and public have a same voice mail number it's better to contact mod dept to see why you been getting so many calls from voice mail number

Re: continuously receive unknown callers, turns out to be a Telus voice mail number

Shazia_K — Tue, 18 Apr 2017 15:25:44 GMT

Hey @michaelzheng,

Sorry to hear about these unwanted blocked calls.

As per the screenshots you posted, I see that phone number 438-989-3842 is trying to call you and because you are not answering they fall on your voicemail server (438-580-4001)

Whenever someone tries to call you and you don't answer, they will always fall on your voicemail and in your usage, you will see destination # 438-580-4001.

I hope this clears any confusion.

Thanks,

Shazia

Re: continuously receive unknown callers, turns out to be a Telus voice mail number

Samianauman — Tue, 18 Apr 2017 15:28:40 GMT

Great work shazia I missed that part on screen shot
You have a eagle eye awesome work

Re: continuously receive unknown callers, turns out to be a Telus voice mail number

Shazia_K — Tue, 18 Apr 2017 15:31:30 GMT

@Samianauman, awww lolll thanks 🙂

Re: continuously receive unknown callers, turns out to be a Telus voice mail number

Samianauman — Tue, 18 Apr 2017 15:42:29 GMT

Also @michaelzheng
As shazia mentioned the number and that's why you been getting lots of voice mail I would suggest check your block list maybe you blocked that number that's why you are getting call when that number tried calling you maybe cuz it's blocked but when that number leave a msg then you receive voice mails have a look at block list maybe that's hat causing of getting tons of voice mails

Re: continuously receive unknown callers, turns out to be a Telus voice mail number

zmh1175 — Wed, 19 Apr 2017 17:31:22 GMT

How to block unknow caller number?

Re: continuously receive unknown callers, turns out to be a Telus voice mail number

Samianauman — Wed, 19 Apr 2017 17:39:07 GMT

@zmh1175
Pretty simple when you get any calls you don't want it save that number to your contact then scroll down and click block that's it done
What phone u using