topic Re: Changed phone number by accident in Get Support

Changed phone number by accident

shocd — Wed, 05 Jan 2022 06:58:07 GMT

Help!!!!!!!! @moderatorname Can you please please get my number back. I changed it by accident.

Re: Changed phone number by accident

NDesai — Mon, 17 Apr 2017 17:53:27 GMT

I doubt that they can reassign your previous number. But try sending private message and see if it will be possible.

Re: Changed phone number by accident

Samianauman — Mon, 17 Apr 2017 17:53:27 GMT

Since mod only have access to your account send a private msg to mod let see if they can help you out

In your private message to any moderator include whatever bits of the following info you have:
* PM account email address
* PM phone number
* PM SIM card number
* Detailed explanation
* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)
Here is the link for how to contact moderators
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Changed phone number by accident

imm1304 — Mon, 17 Apr 2017 17:54:59 GMT

Be sure to send the private message to @Mary_M asap.

Re: Changed phone number by accident

Samianauman — Mon, 17 Apr 2017 18:06:01 GMT

I think you post a topic twice by mistake
You will be looked after soon by one of the moderators since you have double tagging 😉

Re: Changed phone number by accident

shocd — Mon, 17 Apr 2017 18:04:47 GMT

Thanks,

Re: Changed phone number by accident

Mary_M — Tue, 18 Apr 2017 13:08:38 GMT

Hey @shocd,

Thank you for reaching out to us!

I'm really sorry to hear that your number was changed accidentally and would be happy to answer your question.

As a prepaid service, we can actually only change phone numbers once a month - making it impossible to change it right away (regaining the number also depends if it is still available/held in the system). I have sent you a private message with a few more details, please view it.

Regards,

Mary

Re: Changed phone number by accident

TheOldVR — Tue, 18 Apr 2017 14:47:14 GMT

Wow, I hope you're able to get your number back.... perhaps the transaction can be reversed?

I believe once the number is released it sits unused for a certain amount of time until it's available to take again....

Good luck!