topic No Data in Get Support

No Data

cristy01 — Wed, 05 Jan 2022 06:58:06 GMT

I do not have data, Even I can not to get and data ad on I already paid. What I have to do.?

I can not to get acces to my account, My e mail is not reconized.

Re: No Data

mimmo — Sat, 29 Sep 2018 23:53:28 GMT

Hi, are you a new customer?

Did you set up your Apn setting? What phone are you using? There is good info in this thread https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

Did you sign up in a store or by your self if in store you need to create an account. https://selfserve.publicmobile.ca/

Re: No Data

will13am — Sun, 30 Sep 2018 04:12:18 GMT

@cristy01, how about giving this knowledge base a quick review. It covers a few things that need to be done after initial activation to get the data working. This assumes that the plan has been properly set up and has data.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

Re: No Data

cristy01 — Sun, 30 Sep 2018 22:49:58 GMT

1st. I can not to create a account.

2. It said my phone is alreded registered

3. It does reconized my emaL

I can not do anything thru this

Re: No Data

cristy01 — Sun, 30 Sep 2018 22:52:01 GMT

My phones has been working since many years ago. This info does not helps

Re: No Data

cristy01 — Mon, 01 Oct 2018 16:04:38 GMT

It is not activation, my phones was working well before, PM took maney and No service

Re: No Data

stonechucker — Mon, 01 Oct 2018 16:19:06 GMT

Are you on a Legacy or Pioneer plan? If yes, please dial 611 for assistance.

Re: No Data

CS_Agent — Wed, 03 Oct 2018 15:45:53 GMT

Hi @cristy01,

We've responded to your private message. Please check your inbox.

Best,

Syed