topic Re: AutoPay Reward error in Get Support

AutoPay Reward error

JakeTri — Wed, 05 Jan 2022 06:57:40 GMT

I notice that my account received the wrong amount for the AutoPay reward on 90 day plan. I received $2 instead of the exepcted $6.

Is this a known issue ?

Re: AutoPay Reward error

will13am — Sat, 15 Apr 2017 13:35:16 GMT

It is known that rewards are sometimes affected by bugs in the software. However, it's not a universal thing. If you have been short changed, you will need to contact a moderator and have them investigate and provide credit adjustments. If you are unsure how to contact a moderator via private message, here's how.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: AutoPay Reward error

JakeTri — Sat, 15 Apr 2017 13:40:18 GMT

Ok, thank you 🙂

I just wanted to know if this is a known issue before contacting a moderator via private message.

Re: AutoPay Reward error

Samianauman — Sat, 15 Apr 2017 13:47:20 GMT

It's a system glitch it's not too common but it's happens in past they will fix the problem once you contact mod dept

Re: AutoPay Reward error

Mary_M — Sat, 15 Apr 2017 13:50:46 GMT

Good morning @JakeTri,

Thank you for reaching out to us!

I'm sorry to hear about the wrong autopay amount being applied - I could certainly looking into it.

In order for me to fix this and make sure that the correct reward reflects and is applied in the future as well, I'll need to access your account. Can you please send me your phone number by PM? I look forward to helping out 🙂

Regards,

Mary

Re: AutoPay Reward error

JakeTri — Sat, 15 Apr 2017 14:03:06 GMT

PM with phone number and PIN send to moderator.

Re: AutoPay Reward error

Mary_M — Sat, 15 Apr 2017 14:06:38 GMT

Everything is fixed now @JakeTri 🙂

Please check my response via private message!

Cheers,

Mary

Re: AutoPay Reward error

JakeTri — Sat, 15 Apr 2017 14:09:18 GMT

Issue completly resolved ...

Thanks Mary for quickly fixing my issue !

Have a great long weekend everyone !!

Jake

Re: AutoPay Reward error

Mary_M — Sat, 15 Apr 2017 14:13:02 GMT

Glad I could help, enjoy your weekend as well!! =D @JakeTri

Cheers,

Mary