topic Re: Why can't I send or recieve picture messages?? in Get Support

Why can't I send or recieve picture messages??

Haroldjpower — Wed, 05 Jan 2022 06:57:31 GMT

I have only been with PM for 5 days but since day 1 I have not been able to send or receive picture messages. I have checked my plan and it's all included but eveytime I try to send it says not delivered. My grandaughter said she has been sendign me pictures all week but i haven't received any. Can someone help me out please.

Re: Why can't I send or recieve picture messages??

GreatCanadian — Fri, 28 Sep 2018 22:34:47 GMT

Do you have data turned on .You need cellular data turned on to send MMS (pictures by text messaging app).

Re: Why can't I send or recieve picture messages??

C1ayt0n — Fri, 28 Sep 2018 23:13:26 GMT

More then likely your data is off. But for safety once your done sending/receiving pictures, turn off your data, some apps on youre phone can use your data in the background.

Re: Why can't I send or recieve picture messages??

NDesai — Fri, 28 Sep 2018 23:16:39 GMT

@Haroldjpower If you did turn on your data and still not able to send or receive MMS, check your APN settings and make sure it matches the one found here: https://apn-canada.gishan.net/en

Re: Why can't I send or recieve picture messages??

Jarvar — Sat, 29 Sep 2018 00:04:36 GMT

@Haroldjpower

If it's an iPhone by chance, then you have to make sure that iMessage is turned on and you need data on also. When cellular data is off, then the picture messaging doesn't seem to work.

Re: Why can't I send or recieve picture messages??

GrumpyG — Thu, 04 Oct 2018 17:42:29 GMT

A few things

1- make sure you had paid for text messaging in your plan

2- check your APN (access point name) settings in your phone- this will allow you to send and receive picture messaging

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

Sending a picture message (MMS) is a great test to see if the APN is configured properly

Also test the data by temporarily disabling WiFi if you are hooked up to home or public wifi

For my phone I had to change APN type to include default, mms, and supl to work

Re: Why can't I send or recieve picture messages??

WinMan — Thu, 10 Jan 2019 02:42:30 GMT

I messed around for hours trying to figure this out. Aside from the fix, I also learned that I should just come here in the first place.

Re: Why can't I send or recieve picture messages??

Anonymous — Thu, 10 Jan 2019 02:53:33 GMT

Hi @WinMan. Welcome to Public mobile. Always lots of good info here from people who are ready to help if they can.

If you have a question, don't foget to always start a new topic. That way, your question will get the most exposure and the quickest possible response.

Re: Why can't I send or recieve picture messages??

SkimGuy — Thu, 10 Jan 2019 12:49:58 GMT

Yeah I had the same issue, thought it was Wi-Fi based but it is actually mobile data based. Good to know I guess

Re: Why can't I send or recieve picture messages??

Yongyu — Mon, 20 May 2019 13:20:30 GMT

I have same problem. And I setting everything (VPN), but still not work.Before the phone is good work on it.

Re: Why can't I send or recieve picture messages??

Vancouguy — Mon, 20 May 2019 13:26:16 GMT

Wi-Fi data does not work the character message, and only the public mobile company data is operated by the character message.

Re: Why can't I send or recieve picture messages??

Lieux — Mon, 20 May 2019 13:29:01 GMT

@Yongyu wrote:
I have same problem. And I setting everything (VPN), but still not work.Before the phone is good work on it.

In my case I need to disable wifi before I can send MMS with data on...

Re: Why can't I send or recieve picture messages??

Tony8 — Mon, 20 May 2019 13:41:16 GMT

Hi, The problem may be your APN settings. One small error will stop it from working.

Your Data has to be ON.

read these posts https://productioncommunity.publicmobile.ca/t5/Discussions/Can-t-send-or-receive-MMS/m-p/67317#M17055

Texting apps like Hangouts, Whatsapp or even email can send photos. The photos sent may be of better quality than small MMS text images.

Re: Why can't I send or recieve picture messages??

Yongyu — Mon, 20 May 2019 14:37:09 GMT

It's working now, thank you very much.

Re: Why can't I send or recieve picture messages??

berniedes — Mon, 20 May 2019 14:56:35 GMT

Re: Why can't I send or recieve picture messages??

Yongyu — Mon, 20 May 2019 19:37:15 GMT

OK, thanks.

Re: Why can't I send or recieve picture messages??

trinitytdot — Tue, 21 May 2019 04:57:10 GMT

Hello, I’m order for me to send and receive pictures over text I need to turn on my data so if you send a picture or would like to receive one try turning on your data for a few minutes and it should send!

Re: Why can't I send or recieve picture messages??

Yongyu — Tue, 21 May 2019 12:26:55 GMT

OK, thanks.