topic Re: Port from PC mobile in Get Support

Port from PC mobile

Larocquec — Wed, 05 Jan 2022 06:57:15 GMT

How long does it take to port a number from PC mobile, it has been 48 hours since I requested port and no action has been initiated.

Re: Port from PC mobile

popping — Fri, 28 Sep 2018 12:12:14 GMT

@Larocquec wrote:
How long does it take to port a number from PC mobile, it has been 48 hours since I requested port and no action has been initiated.

Is your PC mobile SIM card still working?

If not, your port is stuck. Send a private message to moderator for help.

Re: Port from PC mobile

Larocquec — Fri, 28 Sep 2018 12:26:09 GMT

PC sim card is still working.

Re: Port from PC mobile

stonechucker — Fri, 28 Sep 2018 12:28:56 GMT

@Larocquec, continue to use your PC Sim until it no longer works.

In the meantime, you'll want to contact the Moderator_Tearm via private message. Give them your account number, your phone number, and PIN, and let them know you're having an issue with your port. Use the envelope icon in the top right corner to send the message.

Re: Port from PC mobile

Larocquec — Fri, 28 Sep 2018 12:33:12 GMT

They have been contacted with all info required, all ports from PC mobile and Koodo must go through Moderator_Team.

Re: Port from PC mobile

will13am — Fri, 28 Sep 2018 12:33:27 GMT

@Larocquec, here is the link for contacting the moderator team to have the port resubmitted. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Port from PC mobile

tbark — Fri, 28 Sep 2018 12:42:28 GMT

If you are porting a landline number to your mobile device it can take 3-5 business days to complete the port. Some of them are very slow in letting go of the number. You may experience a period where you cannot make receive calls but can make them during that time period. If it is from another mobile provider then you should contact the moderator team as mentioned above.

Re: Port from PC mobile

tbark — Fri, 28 Sep 2018 12:43:44 GMT

If you are porting from PC Mobile to another provider then it should have been completed and you need to contact the moderator team.