topic Re: Invoices are missing all the time !!! in Get Support

Invoices are missing all the time !!!

sophitechnicusñ — Wed, 05 Jan 2022 06:56:51 GMT

Hello,

For now, i didn't receive any invoice!!!!

Unfortunately, i forget to ask 3 months ago and now i need that and also the new invoice for today when the plan will be renewed.

How can i obtain the old invoices and why all the time the invoices aren't sent automatically?????

Thanks,

Dragos

Re: Invoices are missing all the time !!!

ShawnC13 — Wed, 12 Apr 2017 13:27:38 GMT

@sophitechnicusñ, unfortunately invoices aren't sent out. You can contact a MOD and request an invoice. You can send @Mary_M a private message to request an invvoice but in the message include your phone number and there maybe other requirements to identify yourself as the account holder.

Re: Invoices are missing all the time !!!

Samianauman — Wed, 12 Apr 2017 13:49:27 GMT

As other said It's a prepaid services best way contact mod dept and they will send u one after getting required details from you
@Shazia_K (mod dept)

Re: Invoices are missing all the time !!!

Chaos_Scorpio — Wed, 12 Apr 2017 14:43:34 GMT

If you want regular invoices, you need to pay for a service that offers it, or like everyone else said, contact a mod when you want the invoice. No reason to get upset !!!

Re: Invoices are missing all the time !!!

sophitechnicusñ — Wed, 12 Apr 2017 14:49:44 GMT

Isn't normally to pay for that!!!!! hello, where you live?

When you buy something everybody gives you a prove for payment!!!!

Re: Invoices are missing all the time !!!

ShawnC13 — Wed, 12 Apr 2017 14:53:46 GMT

@sophitechnicusñ, not sure if you did research before switching but PM is a discount provider and somethings aren't the same as what you would get with a top teir provider. How do I know what I paid? I check my account here and my credit card account to make sure that what it shows as a top up amount is the what I see on my credit card with the tax added.

Re: Invoices are missing all the time !!!

CaNuCk07 — Wed, 12 Apr 2017 15:02:47 GMT

@sophitechnicusñ you're proof of payment is in you account settings, the fact that your account is active and you credit card was charged.

Even the big providers all try to get your to go paperless now or else they charge you for statements.

Re: Invoices are missing all the time !!!

sophitechnicusñ — Wed, 12 Apr 2017 15:03:13 GMT

In the bank account, it's only a list with payment NOT details about payment.

Re: Invoices are missing all the time !!!

sophitechnicusñ — Wed, 12 Apr 2017 15:10:08 GMT

The correct solution is to find the source of the problem rather than trying to find other tricks to hide the initial problem.

Re: Invoices are missing all the time !!!

CaNuCk07 — Wed, 12 Apr 2017 15:13:11 GMT

@sophitechnicusñ Unfortunately this is a function of this provider. Nothing can be done about it, just one of the aspects of having super amazing prices for your plan. Personallyi'd rather have great pricing on plans than worry about statements.

Re: Invoices are missing all the time !!!

imm1304 — Wed, 12 Apr 2017 15:22:29 GMT

Hi @sophitechnicusñ!

PM has a solution in place for the customers who need invoices.

You can click the link titled "Contact Us" at the bottom of this page and all other PM pages under the title of "Get Help". Click through the web form and send a webmail reaquest for invoice and you will get them.

Alternatively, you can request one of the mods in this community to submit an invoice request on your behalf. Just send a private message with your public mobile phone number and the details of what you want.

Its perfectly fine to ask for invoice when you need it. Generally, the proof of payment is in selfserve under "Payment History"... which is sufficient for personal info. But, for formal reasons, only a small % of customers actually need the invoices. So, PM only prepares invoices when requested.

Re: Invoices are missing all the time !!!

sophitechnicusñ — Wed, 12 Apr 2017 16:25:36 GMT

For receive an invoice you need to wait up to 30 bussiness days .....

Re: Invoices are missing all the time !!!

ute1978 — Wed, 12 Apr 2017 20:08:56 GMT

@CaNuCk07 wrote:
@sophitechnicusñ Unfortunately this is a function of this provider. Nothing can be done about it, just one of the aspects of having super amazing prices for your plan. Personallyi'd rather have great pricing on plans than worry about statements.

Yes, agreed. I do not need the invoice feature if I can save hundreds of dollars a year. If someone needs full account "service" (be it monthly invoices or phone support) then the model PM offers is not for them.