topic Re: Add on confusing new please help in Get Support

Add on confusing new please help

Justybop — Wed, 05 Jan 2022 06:56:43 GMT

Ok so I bought the 8gb data plan for 50. I have used all 8 GB. I want to add more data on by paying again to renew I live way in the Bush and need my data to game with how can it work as it takes me in circles

Re: Add on confusing new please help

tqlam — Thu, 27 Sep 2018 02:23:45 GMT

Yeah, the add on process is really confused!

Re: Add on confusing new please help

will13am — Thu, 27 Sep 2018 02:25:07 GMT

@Justybop, early renewal requires assistance from the moderator team. Customers cannot do early renewal themselves. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Add on confusing new please help

will13am — Thu, 27 Sep 2018 02:27:15 GMT

@tqlam wrote:
Yeah, the add on process is really confused!

I don't think buying the data add-on is the thing to do in this case. It's $30 for 1GB compared to $50 for 8GB with an early renewal. Heavy data users should never consider data add-on.

Re: Add on confusing new please help

Justybop — Thu, 27 Sep 2018 02:28:29 GMT

Is the account number my phone number

Re: Add on confusing new please help

will13am — Thu, 27 Sep 2018 02:32:14 GMT

@Justybop wrote:
Is the account number my phone number

No, the account number is much longer. If you look at the upper right corner of your self serve account, the account number is there.

Re: Add on confusing new please help

Justybop — Thu, 27 Sep 2018 02:38:54 GMT

How long should this usually take to get a response

Re: Add on confusing new please help

Dunkman — Thu, 27 Sep 2018 02:45:42 GMT

@Justybop

It will take roughly 48 hours for moderators to respond recently. Hopefully, they have cleared up the backlog of requests. Some people have waited even longer (up to 72 hours).

Re: Add on confusing new please help

Justybop — Thu, 27 Sep 2018 02:46:37 GMT

So fack I should a just went to Wally and got a new sim

Re: Add on confusing new please help

popping — Thu, 27 Sep 2018 03:04:56 GMT

@Justybop wrote:
So fack I should a just went to Wally and got a new sim

@Justybop

You can get a new PM SIM. But you will using different phone number.

@will13am

I don't understand why PM does not allow subscribers to renew early and allows subscribers to change plan early. I changed plan early 30 days ago before my renewal day.

Re: Add on confusing new please help

ShawnC13 — Thu, 27 Sep 2018 03:08:49 GMT

@Justybop wrote:
So fack I should a just went to Wally and got a new sim

If data is required now there could be a way to get it but would cost you an extra $10. YOu could do an immediate plan change to the $10 50/50 plan and then do another immediate plan change back to the 8GB $50 plan.

Re: Add on confusing new please help

mimmo — Thu, 27 Sep 2018 03:11:27 GMT

@Justybopin your situation i would just do an immediate plan change to the $45 for 6gb data plan. and then add $5 manually. from there i would ask mods modify the plan change to the $50 plan for 8gb. mods are pretty good about this especially when asked a day or two after, especially when they are taking 48hrs to reply.

@will13am, alan_m did mention they were working on the ability to renew plans early but no eta,

Re: Add on confusing new please help

popping — Thu, 27 Sep 2018 03:15:18 GMT

@ShawnC13 wrote:
@Justybop wrote:
So fack I should a just went to Wally and got a new sim
If data is required now there could be a way to get it but would cost you an extra $10. YOu could do an immediate plan change to the $10 50/50 plan and then do another immediate plan change back to the 8GB $50 plan.

Okay. Thinking out of box. Spending $10 instead of waiting for moderator for up to 48 hours. Sending a private message to moderator after the 2 plan changes. Moderator may credit your account with $10 credit. I am just thinking out loudor just dreaming. YMMV

Re: Add on confusing new please help

will13am — Thu, 27 Sep 2018 03:48:42 GMT

@mimmo wrote:
@Justybopin your situation i would just do an immediate plan change to the $45 for 6gb data plan. and then add $5 manually. from there i would ask mods modify the plan change to the $50 plan for 8gb. mods are pretty good about this especially when asked a day or two after, especially when they are taking 48hrs to reply.

@will13am, alan_m did mention they were working on the ability to renew plans early but no eta,

Until it is announced that customers can do it and the feature is available, it didn't happen. How long has it been since the password reset was work in progress? I don't want to be skeptical, but the past haunts me.

Re: Add on confusing new please help

mimmo — Thu, 27 Sep 2018 04:05:43 GMT

@will13am wrote:
@mimmo wrote:
@Justybopin your situation i would just do an immediate plan change to the $45 for 6gb data plan. and then add $5 manually. from there i would ask mods modify the plan change to the $50 plan for 8gb. mods are pretty good about this especially when asked a day or two after, especially when they are taking 48hrs to reply.

@will13am, alan_m did mention they were working on the ability to renew plans early but no eta,

Until it is announced that customers can do it and the feature is available, it didn't happen. How long has it been since the password reset was work in progress? I don't want to be skeptical, but the past haunts me.

I do agree with you but at least it coming soon (im betting sometime in late 2020 🙂

anyways here is the discussion link where it was "announced" as coming soon

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Pm-should-allow-plan-changes-on-expired-accounts/m-p/264331#M18528