topic Re: Lg g6 emergency calls only in Get Support

Lg g6 emergency calls only

mattg — Wed, 05 Jan 2022 06:56:06 GMT

Hello,

Out of the blue I have only been able to make emergency calls with my phone. I tried a factory reset, a network reset, turning the phone off and on, reseated the sim card. I am not sure if it is an account issue or phone issue. I am in halifax ns.

Re: Lg g6 emergency calls only

will13am — Wed, 26 Sep 2018 14:36:43 GMT

@mattg, have you taken a look at your self serve account to see if it is in active status. If the account is active, the problem is with the phone. If the account is suspended, you will need to make a payment to restore service.

Re: Lg g6 emergency calls only

smp99 — Wed, 26 Sep 2018 14:40:11 GMT

I assume it was working fine before

You certainly did a number of good troubleshooting steps.

I think it may be the SIM or the phone itself

Can you try the SIM in another phone and can you try somebody else's SIM in your phone.

Also, take the SIM out and lightly rub the chip side with a soft pencil eraser. That has helped me before.

I always (often) have a spare SIM on hand for me or one of my many PM friends in case this happens, and it does happen (rarely)

Re: Lg g6 emergency calls only

will13am — Wed, 26 Sep 2018 14:46:29 GMT

@smp99 wrote:
I assume it was working fine before
You certainly did a number of good troubleshooting steps.

I think it may be the SIM or the phone itself

Can you try the SIM in another phone and can you try somebody else's SIM in your phone.

Also, take the SIM out and lightly rub the chip side with a soft pencil eraser. That has helped me before.

I always (often) have a spare SIM on hand for me or one of my many PM friends in case this happens, and it does happen (rarely)

It seems like people blame the SIM card a lot in this forum. I have never experienced a SIM failure ever.

Re: Lg g6 emergency calls only

Wonder_why — Wed, 26 Sep 2018 14:59:09 GMT

@will13am wrote:
@smp99 wrote:
I assume it was working fine before
You certainly did a number of good troubleshooting steps.

I think it may be the SIM or the phone itself

Can you try the SIM in another phone and can you try somebody else's SIM in your phone.

Also, take the SIM out and lightly rub the chip side with a soft pencil eraser. That has helped me before.

I always (often) have a spare SIM on hand for me or one of my many PM friends in case this happens, and it does happen (rarely)
It seems like people blame the SIM card a lot in this forum. I have never experienced a SIM failure ever.

Most likely account is suspended

Sim Card unlikely get defected

Re: Lg g6 emergency calls only

Dangobs — Tue, 23 Oct 2018 00:35:17 GMT

You know what I'm having the exact same issue with my G6 i woke up one morning and my phone wasn't working found out today it's not the sim and what do you know the warrantee expired a week before it did this