topic Re: lost 10$ march and 9 $ credit 2016 in Get Support

lost 10$ march and 9 $ credit 2016

dboxtvinfo — Wed, 05 Jan 2022 06:56:02 GMT

Just wandering why? Email me at ******@mail.com

Re: lost 10$ march and 9 $ credit 2016

youbme — Sat, 08 Apr 2017 12:03:20 GMT

Hello, since this is a public forum, please remove your personal email from the post. As far as your payment and credit, without more context about what the issue was, it would be difficult to imagine what happened, but it sounds like a possible error.

Please contact one of the community moderators and they will be able to look into your account:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: lost 10$ march and 9 $ credit 2016

Raven_Jet — Sat, 08 Apr 2017 12:30:46 GMT

Also, please provide more details on what you lost. Is it friend referral? Or is it auto pay credit?

Re: lost 10$ march and 9 $ credit 2016

zhadj030 — Sat, 08 Apr 2017 14:06:36 GMT

we are missing more informations, and your question is not clear like the two above mentionned.

Re: lost 10$ march and 9 $ credit 2016

mimmo — Sat, 08 Apr 2017 14:21:43 GMT

If you send a screenshot of your paynent history tht could help as well

Re: lost 10$ march and 9 $ credit 2016

Mary_M — Sat, 08 Apr 2017 14:22:47 GMT

Hey @dboxtvinfo,

Thank you for contacting us via out community!

I understand that you have some concerns regarding your account balance and you've come to the right place for answers. I have received your private message, please allow me a few minutes to look into it - expect my reply shortly.

Regards,

Mary

Re: lost 10$ march and 9 $ credit 2016

dboxtvinfo — Sun, 09 Apr 2017 19:48:02 GMT

My transperency is like my conscience and don't worry about that

Re: lost 10$ march and 9 $ credit 2016

dboxtvinfo — Sun, 09 Apr 2017 19:49:09 GMT

The question concerns the moderator. It is very clear, Thank you for your baravo

Re: lost 10$ march and 9 $ credit 2016

dboxtvinfo — Sun, 09 Apr 2017 19:50:31 GMT

I am sure the moderator is taking care of it, wish I could get a private email response update. Ok ? For mary

Re: lost 10$ march and 9 $ credit 2016

MarieHelene_L — Sun, 09 Apr 2017 19:57:39 GMT

Hey @dboxtvinfo,

As Mary told you in the private message you exchanged, we cannot send you a personnal email, we must communicate through the community 🙂

I can also see that she asked you for your phone number and PIN # in order to enter your account and look into it but we never received an answer from you.

Please send either one of us these information via private message and we'll be glad to help you 🙂

Thanks,

Marie

Re: lost 10$ march and 9 $ credit 2016

dboxtvinfo — Sun, 09 Apr 2017 19:59:12 GMT

Nice! Doing it in next 20 seconds! Go see your mail.

BRAVO

Re: lost 10$ march and 9 $ credit 2016

dboxtvinfo — Sun, 09 Apr 2017 20:16:46 GMT

Bravo. Nice try but isn't the case.

Re: lost 10$ march and 9 $ credit 2016

dboxtvinfo — Sun, 09 Apr 2017 20:17:50 GMT

Ok. Hero. I got the information from mariehelene_L, and maey_m in private

Re: lost 10$ march and 9 $ credit 2016

dboxtvinfo — Sun, 09 Apr 2017 20:19:07 GMT

Thank you. I cannot get into more right now, currently working it out via private with moderators involved. BRAVO !

Re: lost 10$ march and 9 $ credit 2016

dboxtvinfo — Sun, 09 Apr 2017 20:20:24 GMT

My email ? I will try too remove it. So far no one spammed me tho!

Re: lost 10$ march and 9 $ credit 2016

Samianauman — Sun, 09 Apr 2017 22:38:41 GMT

If you want to remove your email from previous post just goto your old post on top of post right side you will see 3 dots click on it then click on edit message and then you can remove it hope that helps thx