topic Re: Superstore Experience in Get Support

Superstore Experience

samf207 — Tue, 04 Jan 2022 10:17:13 GMT

Just wanted to share my experience switching to pm in store. If your looking to activate a new account or upgrade I highly recommend the mobile shop kiosk in superstore. The employee was very knowledgeable about different carriers and the specifics of there plans. I wasn't even aware of public mobile until then and was originally planning on going with chatr, but she showed me the options and I decided to go with the 45$ plan which was a much better choice.

Re: Superstore Experience

esjliv — Sat, 07 Nov 2020 02:06:39 GMT

@samf207 wrote:
Just wanted to share my experience switching to pm in store. If your looking to activate a new account or upgrade I highly recommend the mobile shop kiosk in superstore. The employee was very knowledgeable about different carriers and the specifics of there plans. I wasn't even aware of public mobile until then and was originally planning on going with chatr, but she showed me the options and I decided to go with the 45$ plan which was a much better choice.

@samf207 Welcome to PM!

So nice to hear the good experiences 🙂 Thanks for sharing.

You found the Community, so you know where to come and inquire about Public Mobile services, perks and quirks!

Re: Superstore Experience

NDesai — Sat, 07 Nov 2020 02:10:55 GMT

@samf207 Welcome to PM! Thank you for sharing your positive experience at RCSS. Mostly, we hear not so good experience at Walmart and may be others, but rarely RCSS. So thanks again for sharing.

Re: Superstore Experience

computergeek541 — Sat, 07 Nov 2020 02:19:40 GMT

@samf207 wrote:
Just wanted to share my experience switching to pm in store. If your looking to activate a new account or upgrade I highly recommend the mobile shop kiosk in superstore. The employee was very knowledgeable about different carriers and the specifics of there plans. I wasn't even aware of public mobile until then and was originally planning on going with chatr, but she showed me the options and I decided to go with the 45$ plan which was a much better choice.

It's really good to hear that you a good experience. We should note that individual experiences can vary greatly, depending on the store name, specific location, employee, or even sometimes based on something simple as the type of day that someone is having.

Re: Superstore Experience

RosieR — Sat, 07 Nov 2020 02:28:04 GMT

@samf207 wrote:
Just wanted to share my experience switching to pm in store. If your looking to activate a new account or upgrade I highly recommend the mobile shop kiosk in superstore. The employee was very knowledgeable about different carriers and the specifics of there plans. I wasn't even aware of public mobile until then and was originally planning on going with chatr, but she showed me the options and I decided to go with the 45$ plan which was a much better choice.

Hi @samf207 thank you so much for sharing your very positive experience activating in-store. This is awesome! Have you received the 4-digit PIN number from the store or text?

Now create a self-serve account here https://selfserve.publicmobile.ca/self-registration/

You will receive an Welcome email from Public Mobile with your activation details.

If you register a credit card or a Visa debit card for autopay, you will receive a $2 credit on your account to be used on your second 30-day renewal.

Welcome to Public Mobile and the Community

Re: Superstore Experience

LoreckAvery — Sat, 07 Nov 2020 02:33:14 GMT

I too had an amazing experience at the superstore purchasing a sim!! Glad to hear you did too

Re: Superstore Experience

yanzhiqiang — Sat, 07 Nov 2020 02:52:02 GMT

I did the same in superstore. Welcome to Public Mobile.

Re: Superstore Experience

will13am — Sat, 07 Nov 2020 03:51:38 GMT

@samf207 , always nice to hear of a good news story. Thanks for sharing and welcome to Public Mobile. @popping is one of the long term customers who have had good relationship with his local Superstore Mobile Shop.

Re: Superstore Experience

popping — Sat, 07 Nov 2020 04:10:55 GMT

@samf207 wrote:
Just wanted to share my experience switching to pm in store. If your looking to activate a new account or upgrade I highly recommend the mobile shop kiosk in superstore. The employee was very knowledgeable about different carriers and the specifics of there plans. I wasn't even aware of public mobile until then and was originally planning on going with chatr, but she showed me the options and I decided to go with the 45$ plan which was a much better choice.

Welcome to PM.

Good choice for not going with Chatr because Chatr has pay-per-use and use your fund in your account to pay for it. Chatr autopay always takes your full plan price from your autopay card to renew your plan and leave fund in your account for pay-per-use payment. IIRC, Chatr charges call forwarding etc to suck the fund in your account dry.

The TMS inside RCSS will give your 1000 PCO pts every 3 months by dropping by to talk about your mobile needs. Did your Mobilist gave you 1000 pts after your PM activation?

Re: Superstore Experience

darlicious — Sat, 07 Nov 2020 08:52:46 GMT

@samf207

Welcome to public mobile! Happy to hear you had a positive experience activating at TMS at RCSS. There is always a couple of customers at the kiosk so I haven't stopped to chat with a mobilist yet but ive never heard of any major comlaints with ther customer service and they price match.

Re: Superstore Experience

Korth — Sat, 07 Nov 2020 16:59:33 GMT

My experience at a Loblaws/Superstore was somewhat opposite.

When I asked to buy a PM SIM card, the wireless rep strongly cautioned me against it - explained in some detail that PM has weak signal, terrible service, terrible support - then began explaining that Rogers is much better. I interrupted to say that I'm already a PM customer, I've never had problems with the service, I already understand the support model, and, ironically, I need a PM SIM card to refer someone away from Rogers. (Well, okay, I lied a little. The referral was originally with Bell.)

But nothing more was said. The rep just took my money and handed over the SIM card.

Evidently different staff at different locations provide different levels of enthusiasm for the PM brand.

Re: Superstore Experience

LurganIeUk — Sat, 07 Nov 2020 17:08:45 GMT

@Korth wrote:
My experience at a Loblaws/Superstore was somewhat opposite.

When I asked to buy a PM SIM card, the wireless rep strongly cautioned me against it - explained in some detail that PM has weak signal, terrible service, terrible support - then began explaining that Rogers is much better. I interrupted to say that I'm already a PM customer, I've never had problems with the service, I already understand the support model, and, ironically, I need a PM SIM card to refer someone away from Rogers. (Well, okay, I lied a little. The referral was originally with Bell.)

But nothing more was said. The rep just took my money and handed over the SIM card.

Evidently different staff at different locations provide different levels of enthusiasm for the PM brand.

An over eager commission sales person that does not realize that one bad experience will be transmitted to others at least 10 times. When I tried to buy one there....they were supposedly out of stock. I just walked away. If he was hoping for me to start a conversation....it didn’t happen.

Re: Superstore Experience

Korth — Sat, 07 Nov 2020 17:14:51 GMT

Eager employees are also the ones who can provide the most excellent and memorable service.

So I don't fault Superstore. They hire some good ones and some bad ones, just like Walmart and London Drugs sometimes do.

The fact that the rep still (reluctantly) sold me a PM SIM card suggests the store/chain itself has no specific policies for their public relationship with the brand.

Re: Superstore Experience

LurganIeUk — Sat, 07 Nov 2020 17:31:42 GMT

Unfortunately, I put ALL commissioned sales people in the same classification group.

Re: Superstore Experience

motet — Sat, 07 Nov 2020 19:51:48 GMT

I paid $10 for a SIM card. $5 online. Not a big deal but that's a glass of beer. 😉

Re: Superstore Experience

kb_mv — Sat, 07 Nov 2020 20:02:03 GMT

@motet wrote:
I paid $10 for a SIM card. $5 online. Not a big deal but that's a glass of beer. 😉

@motet If you lived near me I would have given you one and we would have had 2 glasses of beer!

Re: Superstore Experience

samf207 — Sat, 07 Nov 2020 21:33:43 GMT

The employee never mentioned anything about points, is there a way I can get them?

Re: Superstore Experience

popping — Sat, 07 Nov 2020 21:48:51 GMT

@samf207 wrote:
The employee never mentioned anything about points, is there a way I can get them?

Talk to the same TMS mobilist next time you shop at your RCSS. S/he will be happy to get your phone number and your PCO number to give you 1000 pts.

Re: Superstore Experience

Shell99 — Sat, 28 Aug 2021 05:55:09 GMT

I got mine at Superstore too and it was a great experience. Although I had my friend that told me about Public Mobile actually help me set it up so that was good.

Re: Superstore Experience

softech — Sat, 28 Aug 2021 06:15:10 GMT

@Shell99 wrote:
I got mine at Superstore too and it was a great experience. Although I had my friend that told me about Public Mobile actually help me set it up so that was good.

Yes, last time I got my friend's PM SIM at Superstore, too. Quick and easy and they didn't give me hassle for not activating with them there.