topic Re: Using PM outside Canada. in Get Support

Using PM outside Canada.

neo911 — Wed, 05 Jan 2022 06:55:46 GMT

Recently traveled out of Canada for a personal visit.

I am sure many people must've adopted the way described below to continue access of PM number. But describing it in case someone new reads it

- Been using fongo app and had a local number on fongo. So before flying out of Pearson airport I forward my PM number to the fongo number. This way all the calls were being diverted to the fongo number.

- fongo app can be accessed through wifi at stopover or destination airports.

- I was in India for a couple of days and bought a local prepaid sim card with a 1 gb data plan. This way was able to access fongo app all the time and continued to receive important calls on my PM number through fongo. Fongo also has a voicemail option. Calling a number in Canada through fongo was also free so did not incur any additional calling charges.

This fix worked well for me and was very cheap compared to buying an international sim card.

But its totally dependent on you getting a local sim card in the destination country.

Hoping this helps people traveling to other countries too.

Re: Using PM outside Canada.

SD08 — Fri, 07 Apr 2017 03:47:11 GMT

Thanks for sharing that tip. Useful for those travelling on a budget.

Re: Using PM outside Canada.

Samianauman — Fri, 07 Apr 2017 04:13:25 GMT

Great information

Re: Using PM outside Canada.

Samianauman — Fri, 07 Apr 2017 04:15:53 GMT

Awesome idea thx for sharing will try if I go overseas in future

Re: Using PM outside Canada.

will13am — Fri, 07 Apr 2017 04:21:42 GMT

People like fongo because of the fact that they issue a Canadian number. I don't like the app because the voice quality is on par with two soup cans and a string. I remain a loyal fan of hangouts. Voice quality is a lot better than fongo. We all have google voice numbers and so we don't really care that it is a US number. It is not like google charges for the call. The really nice thing about hangouts is that calling can be to a phone number or a google account. That makes it really convenient.

Re: Using PM outside Canada.

neo911 — Fri, 07 Apr 2017 11:56:19 GMT

thats a good idea. Even I have google hangouts but I could not find any number where I could fwd my PM calls?

Any idea how do I get to know the number? All I can see is my google id through which it is logged in.

Re: Using PM outside Canada.

mimmo — Fri, 07 Apr 2017 14:16:04 GMT

just to add to to @neo911 post to take it one step further, i put my PM sim card in an old phone and installed a sms forwarding to email app. this helped if i ever needed sms verifictions. for this to work PM sim needs to stay in canada.

Re: Using PM outside Canada.

neo911 — Fri, 07 Apr 2017 14:16:56 GMT

@mimmonice! i actually faced this problem of not receiving text messages. Which app did you use?

Re: Using PM outside Canada.

srlawren — Fri, 07 Apr 2017 15:32:26 GMT

@will13am wrote:
People like fongo because of the fact that they issue a Canadian number. I don't like the app because the voice quality is on par with two soup cans and a string. I remain a loyal fan of hangouts. Voice quality is a lot better than fongo. We all have google voice numbers and so we don't really care that it is a US number. It is not like google charges for the call. The really nice thing about hangouts is that calling can be to a phone number or a google account. That makes it really convenient.

@will13am most Canadians don't have a Google Voice number. And even if you do, you can't forward your PM number to a US-based number, so there would be no way to forward your calls to GV.

That said, @neo911 I do recommend using Hangouts Dialer app for your *outbound* calls. The reason is that you can verify your PM phone number by text before you leave Canada (only needs to be done once), and then you can have it send your PM phone number as the outbound caller ID number. This is less confusing than Fongo for outbound calls since people see your actual phone number as the caller ID and know it's you calling.

Re: Using PM outside Canada.

mimmo — Fri, 07 Apr 2017 18:50:27 GMT

@neo911 I think it was called SMS Forwarder but there are a bunch out there. just remember for it to work the phone with the PM sim needs to be on with reception.

What i did was took out my simcard placed it in my old phone then activated call forwarding to fongo and the sms forwarding. kept phone charging and then headed to the airport with no sim in my good phone.

Re: Using PM outside Canada.

neo911 — Sat, 08 Apr 2017 04:26:41 GMT

@srlawren wrote:
@will13am wrote:
People like fongo because of the fact that they issue a Canadian number. I don't like the app because the voice quality is on par with two soup cans and a string. I remain a loyal fan of hangouts. Voice quality is a lot better than fongo. We all have google voice numbers and so we don't really care that it is a US number. It is not like google charges for the call. The really nice thing about hangouts is that calling can be to a phone number or a google account. That makes it really convenient.
@will13am most Canadians don't have a Google Voice number. And even if you do, you can't forward your PM number to a US-based number, so there would be no way to forward your calls to GV.

That said, @neo911 I do recommend using Hangouts Dialer app for your *outbound* calls. The reason is that you can verify your PM phone number by text before you leave Canada (only needs to be done once), and then you can have it send your PM phone number as the outbound caller ID number. This is less confusing than Fongo for outbound calls since people see your actual phone number as the caller ID and know it's you calling.

@srlawrengood idea. tried to enter my PM number but it says 'not allowed on this device' i use an iphone 6. maybe its not compatible with iphone

Re: Using PM outside Canada.

neo911 — Sat, 08 Apr 2017 04:30:06 GMT

@mimmo wrote:
@neo911 I think it was called SMS Forwarder but there are a bunch out there. just remember for it to work the phone with the PM sim needs to be on with reception.
What i did was took out my simcard placed it in my old phone then activated call forwarding to fongo and the sms forwarding. kept phone charging and then headed to the airport with no sim in my good phone.

@mimmoI think your idea works better. leave the sim in an old phone in canada itself. SMS forwarder is not available on ios app store. trying to search other apps compatible with iphone

Re: Using PM outside Canada.

Samianauman — Sat, 08 Apr 2017 04:38:42 GMT

Let me try with s6 edge plus if it's work will update u

Re: Using PM outside Canada.

pckku — Sun, 09 Apr 2017 20:58:51 GMT

I have Google Hangout and Google Dialer installed on my cell phone. I can use the Dialer to call any phone numbers (mobile and landlines) in N. America, as long as free wifi is available. But I cannot receive calls or send texts (texts only sending to another Hangout account) though. PM comes to help with their US Roaming packages. Can anyone please tell me how I can maximize my 10 days package? Will the activation effective instantly the moment I paid for the roaming package? If that is the case, I can call PM when I am at the Cdn airport to purchase before boarding?

Re: Using PM outside Canada.

pckku — Sun, 09 Apr 2017 21:08:26 GMT

@srlawren, as per your message: "...The reason is that you can verify your PM phone number by text before you leave Canada (only needs to be done once), and then you can have it send your PM phone number as the outbound caller ID number." Please tell me how I can make my PM # as the outbound caller ID number? Thank you.

Re: Using PM outside Canada.

Samianauman — Sun, 09 Apr 2017 22:32:36 GMT

Here’s how the U.S. Roaming Add-ons work:

All U.S. Roaming Add-Ons will last 10 days. This 10 day period will begin upon payment of the Add-on and will end 10 days after this date.

You can choose an Add-On with just one of the services or a combination. We want to ensure that you only pay for what you need. Keeping this in mind, we are offering a range of U.S. Roaming Add-Ons, all with great value. For example, the U.S. Talk, Text and Data Bundle works out to just $2/ day for the 10 day period!
U.S. Roaming 10 Day Add-Ons
Details
Price
U.S. Talk Only
· Unlimited Canada Wide & U.S. talk
$8
U.S. Text Only*
· Unlimited global text
$8
U.S. Data Only

· 250 MB data
$10
· 500MB data
$15
· 1GB data
$20
U.S. Talk and Text Bundle*

· Unlimited Canada Wide & U.S. talk
· Unlimited global text
· No data

$15
U.S. Talk ,Text, Data Bundle*
· Unlimited Canada Wide & U.S. talk
· Unlimited global text
· 250MB data
$20
*Picture and video messaging are not available, but coming soon!

We’ve partnered with AT&T and T-Mobile to provide you with fantastic coverage. Your U.S. coverage will include all 50 states, plus Puerto Rico and the US Virgin Islands. So, whether you are traveling to the snow-capped mountains in Alaska or to Hawaii’s sunny beaches, we will have you covered. For more details, check out our coverage map here.

Getting U.S. Roaming is easy!
You can purchase the U.S. roaming Add-Ons by either using your online Self Serve account or the automated phone system.

Self Serve account: You will be able to purchase the Add-On in your Self Serve account at publicmobile.ca. After logging in, just select the U.S. roaming Add-On you want, make the payment, and then it will be ready to use.

Automated phone system: You can also purchase your U.S. roaming Add-On using the automated phone system by dialing 1-855-4PUBLIC, and following the prompts.
With this exciting announcement, we have put together some anticipated FAQs. If you have any other questions, please post them below.

U.S. Roaming FAQ's

1. What happens after my 10-day U.S. Roaming Add-On expires?
10 days after you purchase your U.S. roaming Add-On, it will automatically expire. If you need another Add-On, you can purchase it the same way you did originally, by using your Self Serve account or calling our automated phone system at 1-855-4PUBLIC.

2. I need more than 1GB of data while roaming. What do I do?
Not a problem. You can buy more than one U.S. roaming Data Add-On if you find you need more data.

3. Can I roam while I am in countries, other than the U.S.?
No. At this time, we only offer roaming in the U.S.

4. I am a Legacy customer and don’t have a Self Serve account. How do I buy an Add-On?
You can purchase an Add-On through our automated phone system by dialing 1-855-4PUBLIC. As a Legacy customer, you are also able to purchase the Add-On by calling into our call centre. Remember, you are able to create your own Self Serve account at any time, if you would like to.

5. Why is *611 not working while I am in the U.S.?

We’re working on this! Dialing *611 is not available now, but will be coming soon. In the meantime, you can dial 1-855-4PUBLIC instead.

6. The U.S. Add-On prices in the French automated phone system do not match what is displayed on the French website. What’s up with that?
The U.S. Roaming Add-On prices are only stated incorrectly in our French automated phone system. But, don’t worry, when you select the Add-On you want, the correct price will be charged to your account.

7. I'm in the U.S., and cannot send any text messages. How do I fix this?
Please make sure you've added a roaming Add-On that includes text. You can verify if you did in your Self Serve account.
Make sure your handset settings are enabled for roaming on your device
If you do have a valid roaming Add-On for data, and you cannot use our services, please contact us directly on the Community and we will be happy to assist you. Click here to find out how to contact us.

8. I'm in the U.S. and cannot make any calls. What should I do?
Please make sure you've added a roaming Add-On that includes talk. You can verify if you did in your Self Serve account.
Make sure your handset settings are enabled for roaming on your device
If you do have a valid roaming Add-On for data, and you cannot use our services, please contact us directly on the Community and we will be happy to assist you. Click here to find out how to contact us.
9. I purchased a data Add-On, but my data is not working. How do I get it to work?
Make sure your APN settings are correctly configured. Click here to verify
Make sure your handset settings are enabled for roaming on your device
If you do have a valid roaming add-on for data, and you cannot use our services, please contact us directly on the Community and we will be happy to assist you. Click here to find out how to contact us.

10. Why can't I add a roaming pass to my account?
If you're a legacy customer, you can call our call center by dialing 1-855-4PUBLIC.
If you're on a Pick & Pay plan, you can contact us directly on the Community. Click here to find out how to contact us.

11. How do I enable roaming on my Android device?
Open the Settings app.
In the Wireless & Networks section, touch the More item.
Choose Mobile Networks.
Note: On some Android phones, you may have to choose Battery & Data Manager and then Data Delivery.
Remove the check mark by the Data Roaming option.
On some phones, the option is titled Global Data Roaming Access. Choose it and then choose the Deny Data Roaming Access option.
Note: Your phone can still access the Internet over the Wi-Fi connection when it roams. Setting up a Wi-Fi connection doesn’t deplete your data Add-On.

12.How do I enable roaming on my iPhone? (iOS 9.3.5 +)
Touch Settings.
Touch Cellular.
Touch Data Roaming to change the setting (e.g., from on to off).
Data Roaming is now off. Touch Data Roaming again to turn it on.
To switch data off completely, touch Cellular Data.
Data services are now off. Touch Cellular Data again to turn data services on.
Note: Your phone can still access the Internet over the Wi-Fi connection when it roams. Setting up a Wi-Fi connection doesn’t deplete your data add-on.

Re: Using PM outside Canada.

srlawren — Mon, 10 Apr 2017 18:44:10 GMT

@Samianauman you could have just linked to the thread with all those details rather than copying and pasting them all here.

Re: Using PM outside Canada.

Samianauman — Mon, 10 Apr 2017 18:58:37 GMT

O ok thx I tried but I was on my phone when I post it so couldn't find a way to send a link that's why buy keep it in mind for future reference thx bro

Re: Using PM outside Canada.

srlawren — Mon, 10 Apr 2017 18:53:01 GMT

@pckku wrote:
@srlawren, as per your message: "...The reason is that you can verify your PM phone number by text before you leave Canada (only needs to be done once), and then you can have it send your PM phone number as the outbound caller ID number." Please tell me how I can make my PM # as the outbound caller ID number? Thank you.

@pckku start by verifying your phone number: https://support.google.com/hangouts/answer/3116671?co=GENIE.Platform%3DAndroid&hl=en

Then, in Hangouts Dialer, go into your settings (Hamburger menu, Settings), then click on your google account under Account, and use the slider to enable outbound caller ID of your verified phone number:

Re: Using PM outside Canada.

pckku — Mon, 10 Apr 2017 19:24:16 GMT

@srlawren Excellent instructions. Thank you.