topic Re: Over charged in Get Support

Over charged

Aratha — Tue, 04 Jan 2022 10:17:09 GMT

Hi,

Why I have been charged 3times.?

Re: Over charged

t_p — Wed, 03 Nov 2021 18:56:17 GMT

@Aratha wrote:
Hi,
Why I have been charged 3times.?

Look at your transaction history to see if it shows the corresponding payments.(Edit: Please note that amounts shown there are pre-tax)

Post a screenshot if you can.

If you see there are discrepancies, you'll need to contact CS :

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Over charged

Anonymous — Wed, 03 Nov 2021 18:57:02 GMT

@Aratha

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Over charged

Anonymous — Wed, 03 Nov 2021 18:59:37 GMT

@Aratha : Did you just activate an account? If so, did you have any difficulties and restarts when you were trying to activate?

It looks like those charges are $50, $48 and $45. Is your card paying for any other accounts?

Re: Over charged

dabr — Wed, 03 Nov 2021 19:00:52 GMT

@Aratha Are you paying for more than one account? Did you buy any add-ons during that period? Do you see extra funds in your account equivalent to the extra charges?

If the answer is no to the above then I would contact customer support as advised by @t_p .

Re: Over charged

CountyDownIeUk — Wed, 03 Nov 2021 19:02:21 GMT

How many accounts do you have? What plans are you on?

Did you buy multiple add ons?

And as suggested....look at the transaction for your account(s).

What do you see?

Re: Over charged

softech — Wed, 03 Nov 2021 19:19:00 GMT

@Aratha wrote:
Hi,
Why I have been charged 3times.?

I was thinking if they are "phantom" accounts, too.. but usually phantoms accounts are charging the same amount..

@Aratha which province are you at and what are you on? $50? Trying to work out the pre-tax amount and why they are different.

Re: Over charged

Meow — Wed, 03 Nov 2021 19:33:16 GMT

@Anonymous wrote:
It looks like those charges are $50, $48 and $45. Is your card paying for any other accounts?

Yeah, it looks like correct amounts for 13% taxation.

But we need more background as everything else will gazing into crystal ball.

$45+add-on? But there is no $45 plan.

$50+$5 off, etc. etc.

Definitely need more info...