topic New number in Get Support

New number

Muldersarah28 — Wed, 05 Jan 2022 06:55:39 GMT

I need a new number ASP and it keep failing when I try to change it and it say number change fail plz help me the agent are not answer me and it hen 4 day with call for people I don't know

Re: New number

KMG — Tue, 25 Sep 2018 17:21:45 GMT

Did you just change numbers recently? I think there is a limit of once per month using self-serve.

Re: New number

will13am — Tue, 25 Sep 2018 17:32:28 GMT

@Muldersarah28, if you have not completed a number change in the past 30 days, the problem could be due to finicky self serve portal. Try clearing browser cache, using incognito mode. In the worst case, contact the moderator team to seek their support. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.