topic Re: Account Suspended - Your account has already enough balance - Autopay Didn't Work in Get Support

Account Suspended - Your account has already enough balance - Autopay Didn't Work

Kordaek — Wed, 05 Jan 2022 06:55:39 GMT

As the title states, I have autopay enabled - as well as a valid CC (with zero balance). However, I received a text stating 'Sorry your plan did not renew because we did not receive your payment. Make a payment at...'

When I attempt to manually make payment in self-serve, I get the message:

"Your account has already enough balance".

I CANNOT make outgoing calls, nor receive incoming calls, which makes this an urgent issue because of the fact that this is my sole line.

Hoping a mod can help with this ASAP.

Re: Account Suspended - Your account has already enough balance - Autopay Didn't Work

Samianauman — Thu, 06 Apr 2017 18:23:06 GMT

Contact mod dept by private msg to @Shazia_K
If u don't know to to contact

Please send a private message to a moderator and have them investigate the problem. If you are unsure how to private message a moderator, please check out the link below.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Account Suspended - Your account has already enough balance - Autopay Didn't Work

CalvinW — Thu, 06 Apr 2017 18:27:58 GMT

This seems to be a reoccuring problem that PM is unable to fix. Kind of defeats the purpose of auto pay if you have to contact a moderator.

Re: Account Suspended - Your account has already enough balance - Autopay Didn't Work

Kordaek — Thu, 06 Apr 2017 20:33:16 GMT

Yeah, I'm hoping this isn't a once every 3 months issue. I'll PM a mod - thanks for the suggestion.

Re: Account Suspended - Your account has already enough balance - Autopay Didn't Work

Mary_M — Thu, 06 Apr 2017 20:36:42 GMT

Hey @Kordaek,

Yes please send us a private message including your phone number and we will gladly assist 🙂

Mary

Re: Account Suspended - Your account has already enough balance - Autopay Didn't Work

Luddite — Thu, 06 Apr 2017 20:37:43 GMT

Not a recurring problem but definitely a bug. I've been on autopay 2 years and a friend 4 years without a problem.

Re: Account Suspended - Your account has already enough balance - Autopay Didn't Work

Kordaek — Thu, 06 Apr 2017 22:26:10 GMT

Just checked my account and now the proper balance is showing as due, whereas prior it was showing zero balance due.

Was able to process payment manually - hoping this doesn't happen again next autopay round.

Thanks!

Re: Account Suspended - Your account has already enough balance - Autopay Didn't Work

Samianauman — Fri, 07 Apr 2017 02:31:42 GMT

Hopefully it will be fixed for permanent bases finger cross