topic Re: Data not working on phone, used 12GB in two months??? in Get Support

Data not working on phone, used 12GB in two months???

Jon1 — Wed, 05 Jan 2022 06:55:33 GMT

Can someone please confirm that I have used all my data (12GB) in two months? Checking the online self serve, I cannot see my accumulated data usage. My data is not working on my phone. I just had to purchase 1GB top up at $30 (which is insane..) .

Account# ***********

Thanks,

Re: Data not working on phone, used 12GB in two months???

CaNuCk07 — Thu, 06 Apr 2017 15:38:30 GMT

@Jon1 You should remove your account number from your post, and send it in a private message to one of hte moderators tagged below.

@Shazia_K

With that said the My Account usage data is very accurate.

Re: Data not working on phone, used 12GB in two months???

TheOldVR — Thu, 06 Apr 2017 15:39:04 GMT

@Jon1 I would suggest that you remove your account number from your post.

Also, I would suggest that you should PM a MOD like @Shazia_K to help you out directly.

Hope you get the answers you need soon....

Re: Data not working on phone, used 12GB in two months???

TheOldVR — Thu, 06 Apr 2017 15:40:01 GMT

@CaNuCk07 wrote:
@Jon1 You should remove your account number from your post, and send it in a private message to one of hte moderators tagged below.

@Shazia_K

With that said the My Account usage data is very accurate.

LOL @CaNuCk07 Guess it's true... great minds do think alike!!!

Re: Data not working on phone, used 12GB in two months???

Mary_M — Thu, 06 Apr 2017 15:41:21 GMT

Hey @Jon1,

Thank you for reaching out to us and raising concern regarding your data usage, you've come to the right place for help!

After looking into it, I can confirm that your 12GB of data have been fully consumed - the information reflected on our end is accurate. For future reference, you should be able to track your usage directly through your self-serve account 🙂

I hope this heps,

Mary

Re: Data not working on phone, used 12GB in two months???

Jon1 — Thu, 06 Apr 2017 15:52:31 GMT

When I log into my account, Under "My Add-Ons", it doesnt show my 12gb data pack. So I have no way to know the total data usage. My friends PM account has his 12GB data showing under "My Add-Ons" and it shows the total data used. Can you look into this?

Re: Data not working on phone, used 12GB in two months???

Mary_M — Thu, 06 Apr 2017 16:32:40 GMT

This is a known glitch - if the data has been fully consumed, it 'disappears' from the self-serve. However, you should have been able to view your usage when you had data remaining. We also send text messages regarding usage reminders at 75% and 95% of data consumption. Please view this post for more details and suggestions for data trackers that can help 😛 http://productioncommunity.publicmobile.ca/t5/Self-Serve/Data-not-working-How-can-I-find-out-my-data-usage-so-far/m-p/138973

Regards,

Mary

Re: Data not working on phone, used 12GB in two months???

CaNuCk07 — Thu, 06 Apr 2017 16:14:35 GMT

@Jon1 If you ahve an android it has data tracking deatures. If you have an iphone there are some great apps t o track data and have wanrings. I use My Data Manager and i love it.

Re: Data not working on phone, used 12GB in two months???

mimmo — Thu, 06 Apr 2017 17:30:21 GMT

I use My data manager for andoid and think is great. its free and does a great job of tracking your usage. The problem with the stock android data tracking is it is based on months, not 90 days, while data manager does teh 90 days.

Re: Data not working on phone, used 12GB in two months???

mimmo — Thu, 06 Apr 2017 17:32:35 GMT

another option, is to ask a mod to manually renew your plan (assuming you are on teh fall promo) It might be more economical than buying a 1 gb addon especially if you tthink you might need more than one over the next 30 days.

Re: Data not working on phone, used 12GB in two months???

xCameron94x — Thu, 06 Apr 2017 17:50:26 GMT

its important to know what apps are using the most of your data, (yes data can be used in the app background, i have that turned off for me). Also if you watch videos or stream music that will use a good portion of your data. My one friend has always gone through his data because of apps like youtube. This is one of the downsides I find with a pre-paid service, once you use your allocated amount, it just stops, and you have to buy more. $30 does seem high for 1 GB, because when i was on postpaid my overage rate was $5/250mb.

Just need better data control and only use if for apps that you use the most

Re: Data not working on phone, used 12GB in two months???

srlawren — Thu, 06 Apr 2017 18:07:37 GMT

@Jon1 what kind of phone are you using? In addition to the things listed already for tracking down your data usage, if you have an iPhone, there is a setting you should check. I don't have an iPhone so I don't know the exact name, but there is a setting where the phone will automatically use mobile data even when you are attached to a WiFi network, to help give you faster speed. The downside is that it will also use up your data a lot faster if you think you're only using WiFi data but you're not.

Re: Data not working on phone, used 12GB in two months???

xCameron94x — Thu, 06 Apr 2017 18:25:38 GMT

@srlawren its wi-fi assit. the first thing i did when i got an iphone was turn that bugger off. It could be a useful feature if you had unlimited data, but its more of an inconvenicence when you're limited

Re: Data not working on phone, used 12GB in two months???

srlawren — Thu, 06 Apr 2017 20:02:13 GMT

Thanks @xCameron94x, I thought it was named something like that. Appreciate the info! Yeah it's likely aimed more at the US market with all their wonderful unlimited data plans. Oh well.

Re: Data not working on phone, used 12GB in two months???

ute1978 — Thu, 06 Apr 2017 21:07:54 GMT

Also you should check if your phone is syncing with outside storage like the cloud where Photos and other data is backed up in the background.

Re: Data not working on phone, used 12GB in two months???

Quest — Fri, 07 Apr 2017 15:59:57 GMT

@Jon1 wrote:
Can someone please confirm that I have used all my data (12GB) in two months? Checking the online self serve, I cannot see my accumulated data usage. My data is not working on my phone. I just had to purchase 1GB top up at $30 (which is insane..) .
Account# ***********

Thanks,

@Jon1 You will need some confirmation from PM Rep or Moderator but I think it is a greater problem here. We have a three groups of data users:

1GB users their data can last one year or more and it is minority group.
3GB-12GB users and they can use all data or don't know what to do with remaing one at the end of their 90 day cycle.
12GB users and more if they could. It is also minority group. In this group are also people with emergencies but they don't usually go over 12GB.

It would be good to put friendly argument for discussion on this forum why not at the end of the cycle, really end, if someone runs out of data, be able to borrow some data from the new cycle with no extra cost involved but some kind of assurance that they are going to renew their plan.

Re: Data not working on phone, used 12GB in two months???

ute1978 — Fri, 07 Apr 2017 16:09:59 GMT

@Quest wrote:

...why not at the end of the cycle, really end, if someone runs out of data, be able to borrow some data from the new cycle with no extra cost involved but some kind of assurance that they are going to renew their plan.

Never going to happen. PM is a prepaid service. It is like a prepaid credit card. If you run out of credit, you will not be able to use it any more.

Re: Data not working on phone, used 12GB in two months???

TheOldVR — Fri, 07 Apr 2017 16:17:55 GMT

@ute1978 wrote:
@Quest wrote:

...why not at the end of the cycle, really end, if someone runs out of data, be able to borrow some data from the new cycle with no extra cost involved but some kind of assurance that they are going to renew their plan.

Never going to happen. PM is a prepaid service. It is like a prepaid credit card. If you run out of credit, you will not be able to use it any more.

@ute1978 Tend to agree with you... prepaid is what it is.

Re: Data not working on phone, used 12GB in two months???

Quest — Fri, 07 Apr 2017 16:21:03 GMT

@ute1978 wrote:
@Quest wrote:

...why not at the end of the cycle, really end, if someone runs out of data, be able to borrow some data from the new cycle with no extra cost involved but some kind of assurance that they are going to renew their plan.

Never going to happen. PM is a prepaid service. It is like a prepaid credit card. If you run out of credit, you will not be able to use it any more.

@ute1978 You may be right but PM is so creative in many ways that I wouldn't be surprised if they came up with some simple solution to that. Although, like you, I have huge doubts that it actually could happen.

Re: Data not working on phone, used 12GB in two months???

Quest — Fri, 07 Apr 2017 16:39:05 GMT

Hey, @TheOldVR I think @ute1978 is right we are getting into Koodo territories. They have their whole network of add-ons, overages and so on that could be good for someone who occasionally needs some extra data. In that case switching to Koodo wouldn't be a bad idea. They are also post-paid so it means they give you some form of credit ahead of time.