topic Re: What happens if I want to skip a month and continue using my pre-paid sim card in May? in Get Support

What happens if I want to skip a month and continue using my pre-paid sim card in May?

qhy232 — Wed, 05 Jan 2022 06:55:23 GMT

I have a pre-paid sim card and the service will expire on Apr 6th. As I'm leaving CA for China on Apr 8th and will stay in China for a entire month and I won't be using public mobile service there so I'm thinking what options I have now.

So what if I skip this month (without pre-paying my sim card), and continue using it when I get back in May? Would it cause any issue for my public mobile account (credit wise)?

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

will13am — Wed, 05 Apr 2017 22:53:09 GMT

You will be fine. Account termination happens after 90 days. So, don't pay, let the account go into suspension. When you come back, pay up and restore account to active status.

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

NDesai — Wed, 05 Apr 2017 23:41:51 GMT

What you need to do is Disable AutoPay if you have it enabled. This will let your account sit on suspended status. Maximum days you can let it sit is 90 days. Since you are just going for a month, it will be fine. Disable AutoPay and then Enable when you get back.

If you already have AutoPay disabled, don't put any money into your account till you get back.

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

Samianauman — Thu, 06 Apr 2017 00:15:17 GMT

Question
When he get back does he have to make 1 time payment or he can restart the auto pay option

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

Luddite — Thu, 06 Apr 2017 00:22:53 GMT

@Samianauman wrote:
Question
When he get back does he have to make 1 time payment or he can restart the auto pay option

Yes

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

qhy232 — Thu, 06 Apr 2017 01:18:45 GMT

Got it. Thanks for the heads up.

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

Samianauman — Thu, 06 Apr 2017 01:29:23 GMT

@Luddite appreciate your help
I m assuming yes means we can do autopay option right

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

Luddite — Thu, 06 Apr 2017 01:32:39 GMT

Sorry for the confusion. Make a 1 time payment, I don't see how autopay while suspended can work.

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

Samianauman — Thu, 06 Apr 2017 01:37:37 GMT

@Luddite
Let me ask u other way my account is active till June 24th 2017 i can setup auto pay now I mean if I set auto pay and add my credit card then on Jun 24th it will automatically charge my credit card or no or do I have to pay one time payment in simple words if I setup auto pay today or tomorrow then Jun 24th I don't have to make a one time payment right

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

cricketfan — Thu, 06 Apr 2017 03:15:38 GMT

No you don't. If when the time comes for renewal, the system sees a credit card in the account. It uses that.
Only if the account good to suspension, then one needs to manually pay.

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

Luddite — Thu, 06 Apr 2017 20:22:55 GMT

@Samianauman Here's my stab at explaining what happens at renewal: http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-REWARDS-and-other/m-p/87391#M10445

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

Samianauman — Thu, 06 Apr 2017 20:35:56 GMT

Thx @Luddite
Great piece of knowledge appreciate it

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

Sandeep211 — Mon, 23 Dec 2019 14:14:31 GMT

But does the plan's cost accululate for each month if i stop to auto-pay?

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

computergeek541 — Tue, 24 Dec 2019 05:11:04 GMT

@Sandeep211 wrote:
But does the plan's cost accululate for each month if i stop to auto-pay?

No. A new billing cycle starts as soon as adequate payment is made to resume service. You don't need to pay for the time that your sevice has been cut off.

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

Dhalu — Tue, 16 Jan 2024 07:45:25 GMT

Hello,

I want to ask as I am looking at this post.

Is that true that account will go in suspension if we don't pay and what will happen to number? It will also go in suspension? When we start account in 90 days, the number will remain same our number?

Re: What happens if I want to skip a month and continue using my pre-paid sim card in May?

computergeek541 — Tue, 16 Jan 2024 10:35:38 GMT

@Dhalu

An account left suspended for 90 days would be permanenty closed and the phone number would be lost.