topic Re: Sign in disabled in Get Support

Sign in disabled

SpanischeRose78 — Wed, 05 Jan 2022 06:55:20 GMT

Hello there, I was trying to add some money for my phone and now I get a message saying that my sign in is disabled. I don't understand because I pay every month so that account wasn't inactive for 90 days. Help would be more then appreciate.

Re: Sign in disabled

CaNuCk07 — Wed, 05 Apr 2017 21:19:45 GMT

@SpanischeRose78 Best thing to do id private message one fo the moderators with you account info and details andt hey can look at your issue.

@Shazia_K

I've also tagged one here for you.

Re: Sign in disabled

Mary_M — Wed, 05 Apr 2017 21:20:29 GMT

Good afternoon @SpanischeRose78,

Thank you for reaching out to us!

I'm really sorry to hear that your self-serve login has been disabled, and it would be my pleasure to look into it and assist.

I have also received your private message, however I'll need some additional information. Can you also include your phone number and account number in the private message? Let's keep the conversation going 🙂

Respectfully,

Mary

Re: Sign in disabled

SpanischeRose78 — Wed, 05 Apr 2017 22:54:02 GMT

Thank you guys. Hope we can solve it soon. I need my phone for work.

Re: Sign in disabled

ling1104 — Wed, 26 Jan 2022 15:19:51 GMT

Hi Mary_M, please help me signing in my account. It shows that my sign in is disabled. Thank you.