topic Re: Lost Sim Card in Get Support

Lost Sim Card

CGSG2018 — Wed, 05 Jan 2022 06:55:16 GMT

Hi - I purchased a new plan, and before I was able to register and activate, I lost my SIM card. I have a new SIM card now. How do I sign up for the self serve account if I don't have the SIM card to receive the text?

Re: Lost Sim Card

Anonymous — Mon, 24 Sep 2018 22:46:43 GMT

@CGSG2018 wrote:
Hi - I purchased a new plan, and before I was able to register and activate, I lost my SIM card. I have a new SIM card now. How do I sign up for the self serve account if I don't have the SIM card to receive the text?

That's a confusing question.

You had a SIM. You didn't do anything with it. You got a new SIM. Now you're wondering what to do with it?

Um...start fresh?

Thus the confusion.

~~Edit: Hmm...I overlooked the first part of your post. How do you purchase a plan without a SIM and without making an account?~~

Nope. Edit again: Hmm...I overlooked the first part of your post. How do you purchase a plan without registering and activating and without making an account?

Re: Lost Sim Card

popping — Mon, 24 Sep 2018 22:39:58 GMT

Re: Lost Sim Card

CGSG2018 — Mon, 24 Sep 2018 23:15:31 GMT

Thanks for the rather cheeky reply....

I have already created an account, paid for the plan and have my credit card on file for the old SIM card. I actually didn't lose the SIM, the dealer gave me an empty package. So...when I went back, the dealer gave me a new SIM card and told me to contact Public to change it.

How do I get in touch with Public to change it? I'm trying to set up my self serve account, but it needs to send a text to the other (lost) phone number in order to activate it.

Re: Lost Sim Card

Dunkman — Mon, 24 Sep 2018 23:26:48 GMT

@CGSG2018

You probably need to private message moderator with your new SIM card number, etc. If you can access your self service account, there is an option to replace old SIM card with a new one.

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: Lost Sim Card

CGSG2018 — Tue, 25 Sep 2018 00:01:30 GMT

Thanks for the link. I just sent a pm.

Re: Lost Sim Card

Luddite — Tue, 25 Sep 2018 00:28:25 GMT

@CGSG2018 As you have already created an account, login and click Change SIM under My Profile.