topic Re: New Account - Require SIM network PUK in Get Support

Re: New Account - Require SIM network PUK

_j_dewitt — Wed, 05 Jan 2022 06:55:05 GMT

What number did you call to get this master code? I'm experiencing the same thing you had troubles with!

Re: New Account - Require SIM network PUK

cappaj — Mon, 24 Sep 2018 18:18:26 GMT

@_j_dewitt wrote:
What number did you call to get this master code? I'm experiencing the same thing you had troubles with!

I got it by going to Samsung's website and contacting Tech Support through the Live Chat feature (make sure you have your IMEI handy, they'll ask for that):

https://www.samsung.com/ca/info/contactus/

Re: New Account - Require SIM network PUK

_j_dewitt — Mon, 24 Sep 2018 19:38:21 GMT

H my goodness, you just saved me a world of hassle. This fixed my problem! THANK YOU!

Re: New Account - Require SIM network PUK

hriushca — Mon, 24 Sep 2018 22:28:11 GMT

Hello!

I've been your customer for about 5 years and bought the phone from one of your shop. Now I switched to another company and the phone it's locked... Can I have the code to unlock the phone, please?!

Re: New Account - Require SIM network PUK

Rockdaddy22 — Mon, 24 Sep 2018 22:29:34 GMT

@hriushca wrote:
Hello!
I've been your customer for about 5 years and bought the phone from one of your shop. Now I switched to another company and the phone it's locked... Can I have the code to unlock the phone, please?!

Please send a private message to a moderator and they’d be happy to help you. @CS_Agent

Re: New Account - Require SIM network PUK

nuhamahdi — Thu, 25 Oct 2018 03:15:54 GMT

I called samsung and got the Network Unlock Pin and the Master Unlock PUK from them.

Make sure you get your IMEI handy (you can find it by dialing *#06#)

https://www.samsung.com/ca/info/contactus/