topic Re: SIM Card Replacement in Get Support

SIM Card Replacement

ShadowWarrior — Wed, 05 Jan 2022 06:54:54 GMT

Hello everybody,

I lost my SIM card during my trip to Europe. I was just wondering what should I do in this case. Should I just buy a new SIM card or does PM offers SIM card replacement.

Thank you very much for your help

Re: SIM Card Replacement

Samianauman — Mon, 03 Apr 2017 21:34:29 GMT

Simple just buy a new sim then log in to your account and click on change sim card and update new sim card number and u are done new sim card will work with your older plan

Accept my solution if issue resolve

Re: SIM Card Replacement

ShawnC13 — Mon, 03 Apr 2017 21:41:09 GMT

@ShadowWarrior, if it was just the SIM and in Europe there is no worrying of someone finding it and using it. So you can just purchase a new sim card and when it arrives login to self serve and go to change sim and just enter your new SIM card number. Now if you have lost your phone as well there is an option to suspend your service within self serve as well.

Re: SIM Card Replacement

SD08 — Mon, 03 Apr 2017 21:50:35 GMT

PM does not supply free SIM card replacement for lost SIMs. You would need to order another SIM for $5 (free express delivery) here: https://www.publicmobile.ca/en/on

When you get the SIM, go into your self-serve account to switch it here:

Re: SIM Card Replacement

ShadowWarrior — Mon, 03 Apr 2017 23:53:46 GMT

Thank you very much guys.

I'm gonna order a new SIM asap.

Re: SIM Card Replacement

saqi4u — Wed, 20 Mar 2019 12:47:37 GMT

i lost my sim card.

i could't make my self account what should i do now. i alos pre authorized credit card payment

i have new blank sim card how i can reactivate

plz help thank

Re: SIM Card Replacement

duffer900 — Wed, 20 Mar 2019 12:50:46 GMT

For this issue, you will want to contact a mod for assistance.

Re: SIM Card Replacement

Metal1967 — Wed, 20 Mar 2019 12:51:24 GMT

@saqi4u wrote:
Hi
i lost my sim card.
i could't make my self account what should i do now. i alos pre authorized credit card payment
i have new blank sim card how i can reactivate

plz help thank

@saqi4u

You need to access selfserve to change the sim number yourself..if you cannot access it then you will have to send a private message to a moderator fo assistance

Re: SIM Card Replacement

saqi4u — Wed, 20 Mar 2019 12:53:43 GMT

i don't have selfserve account i forget to create how i can contect to moderator

Re: SIM Card Replacement

duffer900 — Wed, 20 Mar 2019 12:55:23 GMT

Moderators can be contacted by sending a private message by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also, please do not post things such as e-mail addresses or phone numbers. Anyone with an internet connection can see such information. In addition, Public Mobile does not provide customer support by e-mail.

Re: SIM Card Replacement

Metal1967 — Wed, 20 Mar 2019 13:01:19 GMT

@saqi4u wrote:
Hi
i don't have selfserve account i forget to create how i can contect to moderator

@saqi4u

If you had a active sim card before you will have a selfserve account...remembering is a different story😀

Re: SIM Card Replacement

saqi4u — Wed, 20 Mar 2019 13:15:35 GMT

@Metal1967 wrote:
@saqi4u wrote:
Hi
i don't have selfserve account i forget to create how i can contect to moderator
@saqi4u
If you had a active sim card before you will have a selfserve account...remembering is a different story😀

i had active sim card but i never useselfserve account. i have email which was usd for account but selfserve never activet

Re: SIM Card Replacement

hycm53 — Wed, 20 Mar 2019 13:44:55 GMT

@saqi4u You can activate your new SIM card online and set up your self service account:

https://activate.publicmobile.ca/

Re: SIM Card Replacement

hycm53 — Wed, 20 Mar 2019 13:49:24 GMT

@saqi4u You can try this link to set up you profile. Hopefully you can set up self service account.

https://selfserve.publicmobile.ca/self-registration/

Re: SIM Card Replacement

computergeek541 — Mon, 13 Dec 2021 16:38:04 GMT