topic AUTO pay doesnt work in Get Support

AUTO pay doesnt work

qawsed222 — Wed, 05 Jan 2022 06:54:47 GMT

my billing cycle and payment date is April-3rd, but until now it didnt charge me yet and I can't use dataaaa?????? why ???

Re: AUTO pay doesnt work

CaNuCk07 — Mon, 03 Apr 2017 12:57:28 GMT

Have you made any changes to your account during your period?

If today was your renewal then the charge would be as of today.

Is it possible you used up all your data?

Best thing to do is send a private message to the moderators and they can take a look at your account.

Re: AUTO pay doesnt work

SD08 — Mon, 03 Apr 2017 13:07:25 GMT

If your payment due date is today, your renewal is actually tomorrow and your credit card won't actually be charged until the early hours of tomorrow morning. Meanwhile, your service should not stop, even though your account would show expired or "suspended" around midnight tonight.

If your data is not working and assuming calling/texting still work, here is a checklist to go through, courtesy of @Luddite:
http://productioncommunity.publicmobile.ca/t5/Discussions/No-data-near-Renewal/m-p/134842/highlight/true#M44104

Re: AUTO pay doesnt work

ShawnC13 — Mon, 03 Apr 2017 13:16:34 GMT

@qawsed222, login to your self serve and see if data is showing as one of the addons. If it isn't you have used it all up. Also check your rewards section and it will also have a renewal date and I would bet that it says it is tomorrow. I find this date to be more accurate.

Re: AUTO pay doesnt work

TheOldVR — Mon, 03 Apr 2017 13:27:56 GMT

Agree with @ShawnC13 & @SD08 .... I believe your billing date is tomorrow and that you should check if you have used up all of your data.

Hope you get this resolved... in the worst case you'll have to live a day without data. (Which kill me.... :P)

Re: AUTO pay doesnt work

wajdi — Mon, 03 Apr 2017 15:18:04 GMT

Try to log off compelelty from your account and re-long on again.

Re: AUTO pay doesnt work

Samianauman — Mon, 03 Apr 2017 15:29:50 GMT

It's will probably shop up tomorrow on your credit card as far I know but to be on safe side send a quick msg to mod @Shazia_K to make sure

Re: AUTO pay doesnt work

Acekiller — Mon, 10 Apr 2017 16:08:08 GMT

did things work out for you?