topic Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet in Get Support

MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet OK

joannasol — Wed, 05 Jan 2022 06:54:42 GMT

30 days ago I was able to receive MMS but I can no longer. I have tried about 4 solutions in KB but no luck. What is the correct APN setting for HTC One M8? I have tried adding a new APN and setting its values or leaving them blank and other combinations. Still nothing. Thanks in advance!

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

SD08 — Mon, 03 Apr 2017 04:59:43 GMT

Have you made sure your data is simply turned on when sending or receiving mms?
MMS requires data to be turned on, as per this information from moderator MarieHelene_L:
http://productioncommunity.publicmobile.ca/t5/Announcements/NEW-Talk-and-Text-Promo-Plan/m-p/145415/highlight/true#M8968

Otherwise, these links may be helpful in setting APNs:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

http://productioncommunity.publicmobile.ca/t5/Discussions/Can-t-send-or-receive-MMS/m-p/141530/highlight/true#M45609

Sometimes it's easier to just create a new APN than edit an existing one.

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

joannasol — Mon, 03 Apr 2017 05:05:33 GMT

Thanks for the info. Data is always on. I have tried the apn settings but nothing. I will keep trying different combinations of values for apn type and other settings. MMS worked for me for several months and suddenly stopped.

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

mimmo — Mon, 03 Apr 2017 05:05:51 GMT

I was having an issue earlier today and yesterday. but a while later things seemed to work again( i rebooted). not sure if the two are related or not.

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

SD08 — Mon, 03 Apr 2017 05:13:34 GMT

@joannasol

Have you tried this one?

http://productioncommunity.publicmobile.ca/t5/Discussions/Can-t-send-or-receive-MMS/m-p/67317/highlight/true#M17055

Otherwise, since it's been happening for a while, you should send a moderator a private message to have them take a look at your account. How to contact moderators:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

joannasol — Mon, 03 Apr 2017 05:21:00 GMT

Thanks! I have tried that one but I will contact the mods after I have exhausted all the possible solutions.

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

joannasol — Mon, 03 Apr 2017 05:22:16 GMT

Thanks for the response. I have been having problems for more than a week. I did reboot several times...

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

Samianauman — Mon, 03 Apr 2017 05:28:15 GMT

After all that best bet send a quick msg to mod hopefully they will encounter your issues

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

joannasol — Mon, 03 Apr 2017 05:33:54 GMT

Thanks for the advice. I will contact the mods if I cannot get it working tomorrow ...

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

Samianauman — Mon, 03 Apr 2017 05:46:15 GMT

No problem joannasol
That's all we do here try to help each other it's like a chain hoping your issue will resolve by tomorrow

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

joannasol — Mon, 03 Apr 2017 12:46:48 GMT

Thanks!

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

TheOldVR — Mon, 03 Apr 2017 13:34:33 GMT

Hey @joannasol... if not working yet I would tag @Shazia_K here as the MODs will swoop in at some point this morning and help out for sure.

Do you have another phone to try out with your sim card btw?

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

Luddite — Mon, 03 Apr 2017 13:35:05 GMT

Here's another solution from @s2scotty

If you have multiple APNs listed, ONLY one, the PM one, should have the APN type "default".

Including "mms", as in, "default,mms" makes it clear TO THE PHONE to route MMS via this APN/carrier. IT APPEARS CRITICAL THAT there are NO SPACES between the words and the commas (e.g. "default,<space>mms" = wrong and "default,mms" = correct). A trailing space proved an issue on a phone (e.g. "default, mms<space>" = wrong and "default,mms" = correct). Like "default", only the correct and active APN should include the "mms" tag.

* Name: Mobile Internet

APN: sp.mb.com

Proxy: Unspecified

Port: Unspecified

Username: Unspecified

Password: Unspecified

Server: Unspecified

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Unspecified

* APN type: default,mms

* APN roaming Protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

joannasol — Mon, 03 Apr 2017 17:13:35 GMT

Thanks!

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

joannasol — Mon, 03 Apr 2017 17:15:04 GMT

Thanks for the contact! I have another phone to test mms with.

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

joannasol — Mon, 03 Apr 2017 18:05:00 GMT

Tried the default,mms but no. Just tagged a mod, hope they have a solution. Thanks!

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

Shazia_K — Mon, 03 Apr 2017 18:41:43 GMT

Hello @joannasol,

Sorry to hear about your MMS issue,

I did receive a private message from you, let me look into this for you.

Thanks,

Shazia

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

joannasol — Mon, 10 Apr 2017 22:34:29 GMT

Tech support recommended that I reset my phone but I have too much installed on it. I will find another phone and see if I can get mms working ther. Thanks everyone for your help!

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

Samianauman — Mon, 10 Apr 2017 22:57:31 GMT

No problem
@joannasol

Re: MMS suddenly stopped working: can't send or receive mms; everything else is fine. SMS, internet

srlawren — Mon, 10 Apr 2017 23:01:20 GMT

@joannasol another option you could consider is trying a different texting app. I'm not sure which one you're on, but there are several on the Google Play Store. I personally like Textra SMS, but Chomp SMS is also popular, or if you're not already using Google's own Android Messages, it's worth a try too. The other two are free to try but go to ad-based on unlock fee if you want to keep using after a while, whereas Messages is free. As odd as the suggestion may sound, sometimes changing appps can solve some texting/MMS issues, at least in the short term. It's less invasive than a factory reset, but I'd probably agree that's your next step if another app doesn't work. Or you could try just clearing your current app's cache and wiping the system cache, neither of which will cause you to lose any data like a factory reset. That's worth a try too.